Summary
Overview
Work History
Education
Skills
Timeline
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Richard Massey

Los Angeles,CA

Summary

Motivated employee eager to apply time management and customer relations skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking, organized, reliable with strong ability to build customer relationships and maintaining team-oriented mentality.

Overview

15
15
years of professional experience

Work History

Youth Sports Official

Self-employeed
Upland
04.2009 - 08.2017
  • Ensured compliance with safety protocols during all games.
  • Acted as a liaison between referees, players, coaches, parents, and spectators to ensure a safe environment at all times.
  • Performed pre-game player equipment checks to ensure they were in accordance with league standards.
  • Assisted in resolving disputes between players or coaches on the field or court when needed.
  • Communicated clearly with both teams throughout the entire game to ensure fair play was maintained.
  • Maintained accurate records of scores, timeouts taken by each team, penalty minutes given out.
  • Educated participants on appropriate behavior while playing in organized events.

Insurance Agent

Primerica
Los Angeles, CA
11.2019 - 10.2021
  • Provided customers with information regarding plan features, pricing, and availability.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Responded to customer inquiries and problems to promote great service.

Uber Partner

Uber And Lyft
Los Angeles, CA
08.2018 - Current
  • Greeted passengers and provided a safe and comfortable ride to their destination.
  • Provided customer service by answering questions, providing recommendations, and responding to feedback.
  • Assisted passengers with loading luggage into the trunk of the car when needed.
  • Monitored traffic conditions in order to plan the most efficient route for each passenger.
  • Organized vehicle maintenance and ensured it was up to date with all required certifications.
  • Communicated regularly with Uber support staff regarding any issues that arose during trips.

Education

High School Diploma -

Pomona High School
Pomona, CA
06-2009

Skills

  • Situational Awareness
  • Customer Engagement
  • Customer Service
  • Punctuality
  • Client Retention
  • Customer follow-up
  • Leads Prospecting
  • Negotiation abilities
  • Policy Knowledge
  • New Client Acquisition

Timeline

Insurance Agent

Primerica
11.2019 - 10.2021

Uber Partner

Uber And Lyft
08.2018 - Current

Youth Sports Official

Self-employeed
04.2009 - 08.2017

High School Diploma -

Pomona High School

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Richard Massey