Summary
Overview
Work History
Education
Timeline
Generic

Richard Mastronardo

Operations
Mt. Dora,Fl

Summary

Enthusiastic Senior Operations Manager offering [Number]-year background overseeing production of goods and provision of services in [Industry]. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.

Overview

34
34
years of professional experience

Work History

Senior Manager GTM Operations

Faithlife
10.2022 - Current
  • Go-To-Market Operations
  • Oversee a team of 5 operations & reporting specialists supporting sales, marketing, and customer success and a team of 2 Salesforce administrators for our Salesforce environment
  • Manage the sales forecasting process, producing weekly forecasts with each route-to-market segment leader
  • Work with Senior leaders to develop reports, dashboards, and analytical information for running the business.
  • Provided leadership for continual management and employee training initiatives.
  • Oversaw workforce management planning, volume predictions and capacity planning.
  • Allocated resources to planned programs according to business objectives.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Trained and guided team members to maintain high productivity and performance metrics.

VP Business Office, Chief Innovation

SAP
02.2022 - 10.2022
  • Oversee the reporting and analysis of post sale support business including trends, KPIs, and planning
  • Manage the operational activities of GTM, Renewals and Revenue
  • Monitor P&L activities and ensure adherence to budgets
  • Develop Board/SLT strategies and regular updates on state of the business.

Delivery lead

SAP Inc
02.2006 - 10.2022
  • Of 30+ service consultants for North East Region
  • Led Program Mgmt
  • Office for North America, including project management, financials and resourcing.

VP Portfolio & Planning

SAP Inc
01.2021 - 02.2022
  • Leader assisting with transforming 800+ members from on-premise mindset to cloud focus
  • Develop reporting, and analysis for strategic review and planning
  • Team member to develop strategy and plans, to move from 12B On-Prem / 8B Cloud to 7B On-Prem / 22B Cloud by 2025.

VP SAP

Global Services
01.2019 - 01.2021
  • Support the SVP of Global Services and COO of Customer Value organization in achieving revenue & bookings targets, oversee P&L, headcount management for 3000 employees worldwide
  • Oversee 22 global operations members
  • Responsible for SAP Ariba CVO Global Services Sales, Delivery, Network and Resourcing Operation Teams
  • Accountable for ensuring our €250M Services business is successful in their financial and non-financial KPIs
  • Participate in strategic and business planning for our cloud products and services
  • Coordinate global summits and leadership roadshows.

VP

SAP, CVO
04.2016 - 12.2018
  • Ariba Global Delivery and Management, Support the SVP and COO of Customer Value organization in achieving revenue & bookings targets, oversee P&L, headcount management for 2700 employees worldwide
  • Oversee regional Operations heads in the managing the regional cloud procurement businesses
  • Oversee global delivery operational leaders in procurement project implementations.

Director

10.2014 - 04.2016
  • Support the Services Sales GMs for SRM, HCM, CEC achieve their revenue and bookings targets
  • Oversee all aspects of services sales businesses (quota setting, establishing annual budgets, contracts, payouts, spiffs, sales bag, reporting, deal tracking, and demand management, etc.)
  • Led integration efforts of Cloud LoB with SAP Market Units to unite and simplify sales processes
  • Collaborate regularly with all groups of SAP including, Global Finance, Global Sales Ops, Regional MU
  • Assist NA SRM Delivery Operations and Global finance with forecasting revenue and global bookings
  • Manage weekly reporting of key metrics for the business: bookings forecast, SSEM targets, revenue tracking.

Director

Commerce Services
12.2012 - 10.2014
  • Managed revenue forecasting for North America Services
  • Developed and coordinated various Delivery trainings including project management, & revenue forecasting
  • Improved processes for monitoring and reporting in-flight projects
  • Project Managed the integration of b-Process into the Ariba family.

Sr. Manager

North America Services
10.2009 - 12.2012
  • Led American Express Small Business eStore development.

Methodology Lead

09.2006 - 10.2009
  • Manage the implementation, adoption, & training of the SMART project management methodology and tools
  • Coordinate Quality Review meetings and ensure follow-ups are performed
  • Develop and manage Risk Mitigation Action Plan for the consulting organization.

Project Manager

NA Pharmaceutical Consulting Services
02.2006 - 09.2006
  • Manage various project engagements to the Pharmaceutical sector
  • Monitor pipeline of opportunities and work with team to identify additional opportunities
  • Oversee Pharmaceutical consultant projects to ensure they are progressing on time and on budget.

Project Leader

Information Services
Whitehouse, NJ
02.2003 - 02.2006
  • Managed the global deployment, planning, implementation, and support of Webex for eMeetings/eLearning
  • Participated in the Merck eLearning forum, working with various eLearning departments to implement goals
  • Developed training materials and executed training plans for various services
  • Supervise various collaborative services and staff for Video Streaming, eMeetings, and Perseus
  • Oversee upgrade and planning of the Content Network devices for local video access globally
  • Initiate service improvements such as Closed Captioning, external webcasting and new features, for enhanced eLearning and communications.

Merck & Co., Inc
, NJ
10.1997 - 02.2006

Planner

Information Services
Whitehouse Station, NJ
07.2000 - 02.2003
  • Planned and monitored the implementation of infrastructure for EzBuy, eZexpense, and CIM
  • Served as a liaison between IS and MMD to communicate and develop strategies and plans
  • Worked with application developers and business leads to identify best solutions to business problems.

Network & Operations Supervisor

Central Engineering, MMD
Somerset, NJ
10.1997 - 07.2000
  • Managed and supported computer infrastructure for Central Engineering’s Operations worldwide
  • Supervised Desktop Support personnel & centralized Help Desk supporting over 1,200 customers worldwide
  • Created strategies for implementing new technology to enhance service levels and increase productivity.

Communications Consultant

Prudential Insurance of America
Roseland, NJ
12.1995 - 10.1997
  • Managed the development and implementation of a remote access services for 80,000 worldwide customers including the establishment and training of the support personal, and coordination of enterprise RFPs
  • Supported CEO and Sr
  • Executives on various projects including ISDN services, and NJ Educational Summit
  • Coordinated business continuation for telecommunication division
  • Presented to Gartner Group subcommittee on the use of Remote Access in Prudential.

Networks Manager

Bridgewater, NJ
02.1995 - 12.1995
  • Managed Desktop support staff supporting desktop computers servers and WAN connectivity between four (4) national distribution centers
  • Designed, installed and maintained service centers’ UNIX and AS/400 automated warehousing systems
  • Located at the three major distribution centers
  • Developed a portable training environment for line workers to train on before go live
  • Developed and implemented warehouse backup procedures and site documentation
  • Interim Telecommunications manager supporting voice and data communications.

Distributor

Baker & Taylor, Subsidiary of W.R. Grace & Co
12.1991 - 12.1995
  • (Book, Video & Software

Telecommunications Analyst

Bridgewater, NJ
06.1994 - 02.1995
  • Managed a mobile automated warehouse training lab project to train all North American facilities
  • Maintained PBX, wiring, CSU/DSUs, and related telecommunications equipment.

Sr. Systems Administrator

Simi Valley, CA
12.1991 - 06.1994
  • Performed analysis, designed system, and installed automated warehouse picking and retrieval system to help improve productivity
  • Developed network and software specifications for automated warehouse and finance reporting systems to allow sales and finance to better track inventory and positions
  • Oversaw the construction of $1.1 million in tenant improvements for the new 97,000 sq
  • Ft
  • Distribution center
  • Managed relocation of offices and warehouse to new distribution center
  • Managed disaster recovery team after Northridge earthquake; had facility operational within two weeks after acquiring temporary location
  • Proposed and designed sales database for daily updates of key business data to executive staff

Information Systems Analyst

02.1992 - 02.1994
  • Designed and installed office automation network utilizing Vax 4000 with Pathworks NOS
  • Provided in-house consultation analysis to Grace subsidiaries, to determine best technological solutions for their business issues
  • Provided analysis solutions for numerous M&A activities
  • Managed the financial reporting system and ensured global reporting procedures were followed
  • Developed remote access solution for international business units to transmit financial reports
  • Professional: Member of the microcomputers EDI subcommittee (, Member of Gear & Triangle

Grace Specialty Businesses, Division of W.R. Grace & Co
Stamford, CT
05.1989 - 12.1991

Education

Masters of Technology Management -

Stevens Institute of Technology

B.S - Computer Science

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Timeline

Senior Manager GTM Operations

Faithlife
10.2022 - Current

VP Business Office, Chief Innovation

SAP
02.2022 - 10.2022

VP Portfolio & Planning

SAP Inc
01.2021 - 02.2022

VP SAP

Global Services
01.2019 - 01.2021

VP

SAP, CVO
04.2016 - 12.2018

Director

10.2014 - 04.2016

Director

Commerce Services
12.2012 - 10.2014

Sr. Manager

North America Services
10.2009 - 12.2012

Methodology Lead

09.2006 - 10.2009

Delivery lead

SAP Inc
02.2006 - 10.2022

Project Manager

NA Pharmaceutical Consulting Services
02.2006 - 09.2006

Project Leader

Information Services
02.2003 - 02.2006

Planner

Information Services
07.2000 - 02.2003

Merck & Co., Inc
10.1997 - 02.2006

Network & Operations Supervisor

Central Engineering, MMD
10.1997 - 07.2000

Communications Consultant

Prudential Insurance of America
12.1995 - 10.1997

Networks Manager

02.1995 - 12.1995

Telecommunications Analyst

06.1994 - 02.1995

Information Systems Analyst

02.1992 - 02.1994

Distributor

Baker & Taylor, Subsidiary of W.R. Grace & Co
12.1991 - 12.1995

Sr. Systems Administrator

12.1991 - 06.1994

Grace Specialty Businesses, Division of W.R. Grace & Co
05.1989 - 12.1991

Masters of Technology Management -

Stevens Institute of Technology

B.S - Computer Science

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Richard MastronardoOperations