Richard Mauro
Youngstown
Summary
Results-driven Sales Associate with extensive retail experience, recognized for delivering exceptional customer service and creating inviting shopping environments. Proven track record of consistently achieving sales targets through strong organizational skills and deep product knowledge, leading to increased customer loyalty and repeat business. Demonstrated ability to enhance the guest experience by building rapport and effectively communicating customer needs. Improved store layout for better product visibility, resulting in enhanced customer flow and satisfaction.
Overview
8
8
years of professional experience
Work History
Automotive Sales Professional
Greenwood Auto
Cortland
03.2023 - Current
- Maintained knowledge of current promotions and incentives offered by manufacturers.
- Developed strategies for increasing sales opportunities with existing clients.
- Showcased vehicle features and took customers on test drives in local area.
- Maintained up-to-date database of sales contacts and customer information.
- Scheduled automotive deliveries with vendors and customers.
- Managed sales negotiations and financing options.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Attended training sessions to stay up to date on industry trends and developments.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Followed up with customers to build long-term relationships and successful referrals.
- Contacted previous customers regarding new automotive products or services available.
- Ensured all paperwork was completed accurately before submitting it for processing.
General Manager
Cornersburg Pizza
Boardman
01.2017 - 03.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Tracked monthly sales to generate reports for business development planning.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
Education
Associate of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH12-2023
Skills
- Client Relations
- Effective Sales Negotiation
- Client Relationship Management
- Proactive Lead Development
- Strategic Networking Skills
- Prospective Client Outreach
- Performance tracking
- Results Driven
- Clear Oral and Written Expression
Affiliations
- Active league bowler throughout the year
- Physically active through the gym
- Help coach neices and nephews when available
Accomplishments
- Expert in two of 4 fields in first 2 years working with Greenwood Auto
- Lead salesman in first full year of working at Greenwood Auto
References
References available upon request.
Timeline
Automotive Sales Professional
Greenwood Auto
03.2023 - Current
General Manager
Cornersburg Pizza
01.2017 - 03.2023
Associate of Science - Business Administration And Management
Southern New Hampshire University
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