Summary
Work History
Education
Skills
Accomplishments
Certification
Generic
Richard Maxwell

Richard Maxwell

Information Technology/Recovery Support Specialist
Manchester,CT

Summary

Dynamic Application Support Professional with a proven track record, excelling in technical troubleshooting and customer support. Enhanced user satisfaction through effective incident management and root cause identification. Strong analytical skills complemented by a commitment to training and mentoring, driving continuous improvement in application processes and team performance.

Work History

Pricing Analyst

The Music People
Berlin, CT
04.2024 - 11.2024
  • Reduced discrepancies in financial reporting by implementing strict quality control measures for pricing data.
  • Streamlined pricing processes through automation, increasing efficiency and accuracy of data management.
  • Improved pricing strategies by analyzing market trends and competitor pricing data.
  • Developed strong analytical and financial skills, which helped to anticipate market and company needs.
  • Carefully monitored market trends to ascertain best pricing for company's products.

Information Technology Trainer

Home Instead
Omaha, NE
12.2021 - 07.2023
  • Updated training coursework and requirements according to group and technology changes.
  • Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
  • Led syllabus preparation based on detailed breakdowns of technical concepts.
  • Cultivated customized curriculum and course content to address organizational technology training mandates.
  • Boosted trainee engagement with interactive learning modules and hands-on exercises.

Application Support Engineer

MEDsys
Perrysburg, OH
08.2021 - 10.2021
  • Worked closely with developers to provide feedback on application designs based on user requirements.
  • Addressed technical issues and guided end users through resolution.
  • Increased customer satisfaction by providing exceptional support and resolving issues quickly.
  • Supported software integration and implemented maintenance enhancements.
  • Contributed to the successful completion of numerous projects by meeting deadlines and working effectively under pressure.

Electronic Medical Records Support Specialist

Community Health Center
Middletown, CT
02.2021 - 07.2021
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

Application Support Engineer

MEDsys
Perrysburg, OH
09.2020 - 02.2021
  • Worked closely with developers to provide feedback on application designs based on user requirements.
  • Addressed technical issues and guided end users through resolution.
  • Increased customer satisfaction by providing exceptional support and resolving issues quickly.
  • Supported software integration and implemented maintenance enhancements.

Teller Supervisor

Nutmeg State Credit Union
Glastonbury, CT
02.2016 - 09.2017
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.

EHR Support Specialist

Meridian Medical Management
Windsor, CT
03.2015 - 11.2015
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Administrative Supervisor

ProHealth Physicians
06.2010 - 11.2013
  • Trained new employees on company policies, procedures, software applications.
  • Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
  • Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Education

Associate Of Applied Science - Information Technology

Southern New Hampshire University
Hooksett, NH
05.2019

Skills

  • Customer support
  • Technical troubleshooting
  • Quality assurance
  • Root cause identification
  • Incident management
  • End user support
  • Application process improvement
  • Verbal and written communication
  • Training and mentoring
  • Electronic Health Records
  • Peer Support
  • Analytics
  • Healthcare Administration

Accomplishments

    SNHU Presidents List

    Graduated from SNHU with a 3.9 GPA

Certification

  • Certified Recovery Support Specialist - Recovery Leadership Academy at Hartford Healthcare -2025
  • Certified Phlebotomy Technician - University of Bridgeport - 2014

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Richard MaxwellInformation Technology/Recovery Support Specialist
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