Summary
Work History
Education
Skills
Accomplishments
Certification
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Richard Maxwell

Richard Maxwell

Information Technology/Recovery Support Specialist
Manchester,CT

Summary

Dynamic Application Support Professional with a proven track record, excelling in technical troubleshooting and customer support. Enhanced user satisfaction through effective incident management and root cause identification. Strong analytical skills complemented by a commitment to training and mentoring, driving continuous improvement in application processes and team performance.

Work History

Pricing Analyst

The Music People
04.2024 - 11.2024
  • Reduced discrepancies in financial reporting by implementing strict quality control measures for pricing data.
  • Streamlined pricing processes through automation, increasing efficiency and accuracy of data management.
  • Improved pricing strategies by analyzing market trends and competitor pricing data.
  • Developed strong analytical and financial skills, which helped to anticipate market and company needs.
  • Carefully monitored market trends to ascertain best pricing for company's products.

Information Technology Trainer

Home Instead
12.2021 - 07.2023
  • Updated training coursework and requirements according to group and technology changes.
  • Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
  • Led syllabus preparation based on detailed breakdowns of technical concepts.
  • Cultivated customized curriculum and course content to address organizational technology training mandates.
  • Boosted trainee engagement with interactive learning modules and hands-on exercises.

Application Support Engineer

MEDsys
08.2021 - 10.2021
  • Worked closely with developers to provide feedback on application designs based on user requirements.
  • Addressed technical issues and guided end users through resolution.
  • Increased customer satisfaction by providing exceptional support and resolving issues quickly.
  • Supported software integration and implemented maintenance enhancements.
  • Contributed to the successful completion of numerous projects by meeting deadlines and working effectively under pressure.

Electronic Medical Records Support Specialist

Community Health Center
02.2021 - 07.2021
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

Application Support Engineer

MEDsys
09.2020 - 02.2021
  • Worked closely with developers to provide feedback on application designs based on user requirements.
  • Addressed technical issues and guided end users through resolution.
  • Increased customer satisfaction by providing exceptional support and resolving issues quickly.
  • Supported software integration and implemented maintenance enhancements.

Teller Supervisor

Nutmeg State Credit Union
02.2016 - 09.2017
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.

EHR Support Specialist

Meridian Medical Management
03.2015 - 11.2015
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Administrative Supervisor

ProHealth Physicians
06.2010 - 11.2013
  • Trained new employees on company policies, procedures, software applications.
  • Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
  • Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Education

Associate Of Applied Science - Information Technology

Southern New Hampshire University
Hooksett, NH
05.2019

Skills

  • Customer support
  • Technical troubleshooting
  • Quality assurance
  • Root cause identification
  • Incident management
  • End user support
  • Application process improvement
  • Verbal and written communication
  • Training and mentoring
  • Electronic Health Records
  • Peer Support
  • Analytics
  • Healthcare Administration

Accomplishments

    SNHU Presidents List

    Graduated from SNHU with a 3.9 GPA

Certification

  • Certified Recovery Support Specialist - Recovery Leadership Academy at Hartford Healthcare -2025
  • Certified Phlebotomy Technician - University of Bridgeport - 2014

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Richard MaxwellInformation Technology/Recovery Support Specialist