Motivated and detail-oriented professional transitioning into information technology with a focus on networking and security programming. Extensive experience in customer service, documentation management, problem-solving, compliance processes, and team leadership provides a strong foundation for success in IT. Demonstrates the ability to quickly learn new systems and thrive in fast-paced environments while effectively communicating with customers and team members. Actively seeking an entry-level position as a Network Technician, IT Support, Help Desk, or NOC Technician to develop technical expertise and contribute to organizational success.
Overview
2
2
Certification
3
3
years of professional experience
Work History
Assembly Line Machine Operator
East Penn Manufacturing Co
10.2023 - Current
Troubleshot issues with machinery using problem-solving skills and technical knowledge.
Performed regular maintenance on equipment to ensure proper functioning during production runs.
Adjusted machine settings to complete tasks accurately and efficiently.
Maintained accurate records of production data such as number of units produced, downtime, scrap rate.
Worked closely with quality control personnel to ensure product met customer standards.
Maintain records of completed work and production data including volume produced and time required for each task.
Checked for corrosion or dirt buildup on battery terminals, connectors, and other components.
Monitored and operated battery charging systems, including setting up and adjusting controls.
service sales/lube Technician
Goodyear
11.2020 - 12.2021
Ensuring assigned tasks are completed and correctly executed by the end of shift
Provided professional services while delivering an exceptional customer service experience for my customers
Provided services including oil changes, tire rotations, brake jobs, alignments, all vehicle flushes, brakes, power steering, coolant, and more.
Ensuring assigned task are completed prior to working on vehicles such as pre inspection form. In a timely manner
Retail Sales Specialist
O’Reilly’s
01.2018 - 11.2019
Provided professional services while delivering an exceptional customer service experience for my customers
Lube Technician
Take 5 Oil Change
02.2017 - 01.2018
Provided professional services doing oil changes
Obtained Texas License for Inspection
Education
High School Diploma -
Belton High School
Belton, Tx
01-2017
Skills
Proficient in verbal and written communication
Skilled at managing rapid workflows
Responsive to client needs
Enthusiastic demeanor
Objective-driven
Experienced with Microsoft software
Office coordination
Proficient in client relations
Strong interpersonal abilities
Effective reading comprehension skills
Organizational proficiency
Computer skills
Materials management
Machine programming
Equipment monitoring
Technical documentation
Equipmentoperation
Troubleshooting skills
Team collaboration
Certification
Network+ Currently obtaining proceeding to take state test
Security + Currently obtaining proceeding to take state test
Interests
Coding and Programming
App Development
Sustainable Tech Innovations
Developing software, websites, and apps in various programming languages
Design and Build Websites
Blockchain Technology and Cryptocurrency
Artificial Intelligence (AI) and Machine Learning
Tech enthusiast, passionate about exploring the latest advancements and innovations