Richard McCarty
Brandenburg,KY
Summary
Organized Payment Integrity Analyst with two years of comprehensive experience. Committed to maintaining 100% accuracy in processing invoices. Proactive and self-motivated with high degree of professionalism and strong problem-solving capabilities.
Overview
17
17
years of professional experience
Work History
Team Manager
The Rawlings Group
La Grange, KY
01.2022 - Current
- Reported on updates to project specifications and progress.
- Managed schedules, accepted time off requests.
- Directed and supervised team of seven, engaged in payment integrity, with 17% growth month to month.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Payment Integrity Analyst
The Rawlings Group
La Grange, KY
08.2020 - 12.2021
- Reviews and audits healthcare claims to ensure claims payments coordinated properly, utilizing Medicare and Commercial primacy rules.
- Resolves issues in timely fashion.
- Utilizes available resources to maximize identification and recovery of overpayments.
- Actively seeks to identify process improvements to increase workflow efficiency.
- Increased invoicing by 14%, month to month.
Lead Analyst
Signature HealthCARE
Louisville, KY
01.2019 - 07.2020
- Evaluated current processes to develop improvement plans.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Gathered employee data to develop work schedules, enabling proper staffing for departments for each shift.
- Managed over 60 customer calls per day.
Desktop Support Technician
Signature HealthCARE
Louisville, KY
10.2018 - 01.2019
- Responded to over 50 support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Configured hardware, devices and software to set up work stations for employees
Help Desk Support Technician
CompuCom
Louisville, KY
07.2017 - 10.2018
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems next level support
- Achieved customer satisfaction rating of 98%
- Trained 10 new hires to process calls, creating tickets in ServiceNow, and how to follow escalation path
Military Police
United States Army
Louisville, KY
11.2003 - 11.2015
- Implemented established protocols, upholding all safety standards through project completion.
- Managed logbooks and controlled building entrances and exits for 50 events, providing security presence for over 5,000 people.
Education
Bachelor of Science - Organizational Leadership And Learning
University of Louisville
Louisville, KY2024
High School Diploma -
Shelby County High School
Shelbyville, KY06.2003
Skills
- Confident
- Communicative
- Attention to detail
- Problem-solver
- Innovative
- Team player
- Organized
- Resilient and self-disciplined
Timeline
Team Manager
The Rawlings Group
01.2022 - Current
Payment Integrity Analyst
The Rawlings Group
08.2020 - 12.2021
Lead Analyst
Signature HealthCARE
01.2019 - 07.2020
Desktop Support Technician
Signature HealthCARE
10.2018 - 01.2019
Help Desk Support Technician
CompuCom
07.2017 - 10.2018
Military Police
United States Army
11.2003 - 11.2015
Bachelor of Science - Organizational Leadership And Learning
University of Louisville
High School Diploma -
Shelby County High School