Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richard McCollum

Henderson,NV

Summary

Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.


Responsible [Job Title] brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Tripointe Homes
12.2005 - 02.2023
  • Did inspections for defects or repairs needed on new build homes.
  • Coordinated with sub contractors to schedule repairs.
  • Coordination between home owners and sub contractors for warranty repairs on new homes.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Navigated multiple computer systems and applications to find information.
  • Maintained and managed customer files and databases.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.

Bulk Truck Driver

Coca Cola Enterprises
07.1987 - 12.2005
  • Delivered Coca-Cola products via a 5 Axle Tractor Trailer to various grocery stores, vending companies, hotels, and airport throughout the Las Vegas valley.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Inspected load security and checked for damages.
  • Fostered positive working relationships with regular customers.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.

Education

GED -

East High School
Des Moines, IA
06.1974

Skills

  • Customer Service
  • Appointment Scheduling
  • Billing Coordination
  • Database Research
  • Data Entry
  • Commercial Driving Experience
  • Valid Driver's License
  • Safe Driving Practices
  • Safety Compliance
  • Equipment Inspection

Certification

CDL Class A Drivers License

Timeline

Customer Care Representative

Tripointe Homes
12.2005 - 02.2023

Bulk Truck Driver

Coca Cola Enterprises
07.1987 - 12.2005

GED -

East High School

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Richard McCollum