Richard Mccurley

• Collaborated with team members to optimize workflow and strengthen communication channels within the store.
• Maintained a clean, organized, and safe work environment to ensure optimal functionality of tools and equipment.
• Conducted regular inventory checks to maintain accurate stock levels and prevent loss or theft.
• Contributed to company sales goals by upselling related products and services when appropriate.
• Enhanced customer satisfaction by providing knowledgeable tool recommendations and usage advice.
• Communicated clearly with both customers and colleagues alike regarding tool specifications, capabilities, limitations and potential applications.
• Regularly updated knowledge of industry trends, staying current on new tools and technologies available for rent.
• Examined, received and tagged tools to be cleaned, stored and repaired.
• Assisted customers with troubleshooting tool issues, offering expert guidance and support.
• Inspected and tested tools to locate worn and damaged parts and malfunctions.
• Used POS system to compute and receive payments for rentals.
• Resolved customer disputes to maintain positive relationships and increase customer base.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.

Lifted and moved items weighing 50 pounds multiple times per shift.

• Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
• Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
• Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.