Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Richard Mcgarrah

Huntsville,AR

Summary

Highly motivated Transportation & Logistics Sales professional with extensive experience in customer service, final mile deliveries, saying yes when others cant and making it happen, exceeding goals, exceeding expectations, and getting things done ahead of schedule.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Chaplian orderly

USMCFP-Springfield, MO
01.2019 - 01.2024
  • Oversaw day to day operations of service chapel as well as media center
  • Extremely high foot traffic and worked and excelled under tight deadlines
  • Cleaned and maintained 5 offices along with 3 restrooms.
  • Was the lead orderly overseeing all aspects of running the day to day operations

Vice president of capacity solutions

Accurate express inc-Gahanna, OH
01.2013 - 04.2019
  • Owned my own agency
  • Started running day to day operations of 30 truck fleet and managing freight brokerage
  • Managed customer KPI's and service reporting
  • Cold calling for new customers
  • Dispatching and monitoring company fleet as well as 3rd party logistics
  • Managed 5 direct reports in office
  • Ended operating a freight brokerage agency with $5 million in top line revenue landed many national customers and was most successful agent under accurate express.

Driver manager

Driving Ambition-Columbus, OH
01.2012 - 01.2013
  • Ran and operated the Columbus Ohio location oversaw daily operations of driver recruiting as well as customer sales, new client acquisition and employee retention
  • Cold calling for new clients
  • 5-10 "C" level meetings per week
  • Worked with existing customers to understand future needs and provide solutions specific to each customer
  • Had 3 direct office reports.

Director of Transportation

J.B. Hunt-Lowell, AR
01.2007 - 01.2012
  • Oversaw daily operations of the Columbus, oh office, was promoted every year with company
  • Had 30 direct reports was also national sales manager for refrigerated and flatbed divisions
  • Worked entirely in the ICS group
  • Cold calling
  • Several high level meeting every week with potential and current customers to understand future potential
  • Sold brokerage, intermodal, trucking, and Dedicated contract offerings
  • Managed KPI's for service and service reporting
  • Managed budget expectations for branch
  • Set goals for employees
  • Managed future projections on branch budgets

Freight Broker

Transplace Texas LP
03.2002 - 05.2004
  • Monitored market and negotiated rates based on trends.
  • Developed strong relationships with carriers and shippers, fostering trust and loyalty.
  • Negotiated competitive rates with carriers, resulting in cost savings for customers.
  • Contacted existing customers to update accounts and confirm deals.
  • Tracked shipments and trucks out on deliveries.
  • Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
  • Expanded the company''s network of reliable carriers, improving overall operational efficiency.
  • Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
  • Increased client satisfaction by efficiently managing and resolving freight-related issues.
  • Coordinated shipments, ensuring seamless transportation from origin to destination points.
  • Streamlined operations for improved delivery times through effective communication with carriers and clients.
  • Planned routes for various shipments according to special events, customer needs and weather.

VP of Operations

Pcs trucking-Springdale, AR
01.2004 - 01.2007
  • Managed 25 company drivers
  • Managed freight brokerage
  • Had 4 direct office reports
  • Managed customer KPI's
  • Responsible for customer service reporting
  • Was awarded 100% on time service awards from Rockline industries for numerous months
  • Planned all driver routes to ensure ontime deliveries
  • Worked with company owners to ensure profitabilty and service goals were being exceeded

Education

High school diploma -

Huntsville High School
Huntsville, AR
01.1999

Skills

  • Sales Management
  • Load & Unload
  • Freight Experience
  • Outside Sales
  • Logistics
  • Refrigerated
  • LTL
  • Flatbed
  • Business Development
  • Time management
  • Cold calling
  • Inside Sales
  • Negotiation
  • Leadership
  • Management
  • Supervising
  • Communication skills
  • Customer service
  • Sales
  • Transportation management systems
  • 3PL
  • Supply chain management
  • CRM software
  • Account management
  • Microsoft Office
  • Microsoft Excel
  • Organizational skills

Certification

Driver's License

Additional Information

Hands only CPR certified

Basic first aid certified

Timeline

Chaplian orderly

USMCFP-Springfield, MO
01.2019 - 01.2024

Vice president of capacity solutions

Accurate express inc-Gahanna, OH
01.2013 - 04.2019

Driver manager

Driving Ambition-Columbus, OH
01.2012 - 01.2013

Director of Transportation

J.B. Hunt-Lowell, AR
01.2007 - 01.2012

VP of Operations

Pcs trucking-Springdale, AR
01.2004 - 01.2007

Freight Broker

Transplace Texas LP
03.2002 - 05.2004

High school diploma -

Huntsville High School

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Richard Mcgarrah