Richard McGiboney
Greenville,TX
Summary
Cloud professional with extensive experience in building and managing scalable cloud infrastructures. Proven ability to drive impactful projects that align with organizational goals. Known for fostering teamwork and delivering reliable solutions while adapting to dynamic environments. Skilled in cloud architecture, automation, and problem-solving.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Cloud Solutions Architect
Microsoft Corporation
01.2018 - 01.2025
- Advised and mentored customers in the use of Microsoft Teams and its components. This included user migration from on premise Skype for Business users to the M365 cloud. Network troubleshooting, telephony, user management, intermediate knowledge of the rest of the services that interconnected with Teams in the Microsoft cloud. Most of my customers were in the banking or engineering line of business. Largest user base was 300,000 end users to some smaller customers at just over 50,000 users.
- One year as a contractor
Neovia Logistics
01.2018
- Troubleshoot and advise customers in the use of Lync Server 2013, Skype for Business server 2015 Exchange Unified Messaging and Office 365. This position requires knowledge and expertise in Lync 2013, Skype for Business 2015, Windows 2008/2012/2016 Server, Active Directory, Exchange and Unified Messaging.
UC Support Engineer Tier 3
Avtex Solutions
01.2016 - 01.2018
- Troubleshoot and advise multiple customers in the use of Lync 2013, Skype for Business 2015, OCS 2007 (R1/R2), LCS 2005, Exhange Unified Messaging, Live Meeting Service
Senior Lync Engineer
Crossmark Marketing
01.2014 - 01.2016
- Design, planning, implementation and maintenance of Lync 2013 in an enterprise voice environment. Take upper management requirements and build a project plan to achieve those requirements. Work with third party vendors to complete goals set forth by the company.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
Senior Support Escalation Engineer
Microsoft Corporation
01.2010 - 01.2014
- Troubleshoot for and advise professional and premier customers in the use of Lync Server 2010/2013, OCS 2007 (R1/R2), LCS 2005, Exchange Unified Messaging, Live Meeting Service, Office 365, and BPOS. This position requires knowledge and expertise in Lync, OCS, Windows 2003/2008 Server, Active Directory, Exchange and Unified Messaging.
Support Engineer for Microsoft Office Communications
Volt Technical Services
01.2008 - 01.2010
- Troubleshoot for and advise professional and premier customers in the use of Office Communications Server 2007, Live Communications Server 2005. Part of the first support team supporting this technology and had to learn firsthand how to support this product. This position required knowledge and expertise in OCS, Windows 2003 Server, Active Directory, Exchange and Unified Messaging.
Systems Analyst
Presbyterian Hospital of Greenville
01.2007
- Administration of a 300+ user Active Directory Domain.
- Supporting a 300+ user Citrix Web Farm
- Planned for simplification and modernization of network that has had 10+ years of neglect.
- Mapped a diagram of the existing network
- Supported 300+ desktop computers running Windows 2000/XP
Network Analyst
Jordan Health Services
01.2003 - 01.2007
- Implemented and managed a 300 node Active directory domain that spanned 17 branch offices.
- Administered a 500+ user Citrix Farm
- Converted existing WiFi access from WEP to WPA/TKIP.
- Implemented Microsoft Exchange Server 2003 for a mail system to a company that did not have email connectivity.
- Implemented a 2.5 TB EMC Clariion CX500 SAN that had 10 attached hosts that supported 50+ VMWare ESX virtual machines (mostly Windows 2003 servers)
System Engineer
Bank of America
01.1998 - 01.2001
- Oversaw the production capability of a 3-tier Intranet site designed to track customer service information using Windows NT/2000 as the base operating system. Oversaw 35 Windows Servers and 4 Solaris web servers.
- 24 hour tier 3 technical support for web application.
- Developed new functionality for intranet websites and oversaw the movement of all code through the Service Development Life Cycle.
- Developed the ability for this web application to check email through the use of Kana Business Objects (Kana Service) as create a case instance that was usable by customer support staff.
- Used JavaScript, Java, XML, VBScript HTML and SSJS to complete development efforts.
- Oversaw instances of Netscape Enterprise Server used for the development of all new functionality and bug fixes.
System Engineer
Computech
01.1998
- Oversaw small office installations using Windows NT as a basis of the networks.
- Built basic web sites for commercial customers for a web presence.
- Installed ISDN Internet access for office wide Internet access.
- Repaired PC on site that had failed due to various hardware faults.
System Engineer
Advanced Systems Design
01.1996 - 01.1998
- Was part of a primary helpdesk support team for 1500 node Windows NT network.
- Developed websites for various projects.
- Oversaw the statewide Driver’s License Issuance system (for the State of Alabama) that used Windows NT, Microsoft SQL, and VB5 front-end.
Education
AS - Computer Science
Tallahassee Community College
Tallahassee, FL01.1992
AS - Computer Networking Technologies
Keiser College
01.2004
Skills
- Cloud solution design
- Network design
- Software modernization strategies
- M365 administration and optimization
- Efficiency through automation scripting
- Operational capacity management
- Regulatory compliance expertise
- Automated integration processes
- Seamless infrastructure transition
- Efficiency enhancement
- Collaborative teamwork
- Cross-functional teamwork
Certification
- 1997 Microsoft Certified Systems Engineer (MCSE)
- 2003 CompTIA A+
- 2003 CompTIA Network +
- 2006 Completed 4/7 tests for 2003 MCSE recert
- 2010 OCS 2007 R2 Cert
- 2010 OCS 2007 R2 – Voice Specialization Cert
Training
- 1998 Solaris System Administration I & II
- 2001 Object Oriented Analysis and Design
- 2001 Javascript for Web Developers
- 2003 Access Database Design
- 2003 Implementing Microsoft 2000 Professional and Server
- 2003 CompTIA Linux+ class
- 2003 Managing a Windows 2000 Network Environment
- 2003 Implementing and Managing Microsoft Exchange 2000
- 2003 Implementing Active Directory with Windows 2000
- 2003 Cisco CCNA Training
- 2003 Implementing a Network Infrastructure in Windows 200
- 2005 SAN Management using the EMC Clariion
- 2007 Live Communication Server 2005
- 2007 Office Communications Server 2007
- 2009 Office Communications Server 2007 R2
- 2010 Lync 2010 Core Technologies
- 2010 Lync 2010 Conferencing and Voice Technologies
- 2012 Lync 2013 Core Technologies
- 2012 Lync 2013 Conferencing and Voice Technologies
- 2012 Lync 2013 IM and Presence Technologies
- 2016 Sonus SBC 5000/5100 Administration
- 2020 Microsoft Teams Administration
- 2021 Microsoft Teams Telephony Administration
Timeline
Senior Cloud Solutions Architect
Microsoft Corporation
01.2018 - 01.2025
Neovia Logistics
01.2018
UC Support Engineer Tier 3
Avtex Solutions
01.2016 - 01.2018
Senior Lync Engineer
Crossmark Marketing
01.2014 - 01.2016
Senior Support Escalation Engineer
Microsoft Corporation
01.2010 - 01.2014
Support Engineer for Microsoft Office Communications
Volt Technical Services
01.2008 - 01.2010
Systems Analyst
Presbyterian Hospital of Greenville
01.2007
Network Analyst
Jordan Health Services
01.2003 - 01.2007
System Engineer
Bank of America
01.1998 - 01.2001
System Engineer
Computech
01.1998
System Engineer
Advanced Systems Design
01.1996 - 01.1998
AS - Computer Networking Technologies
Keiser College
AS - Computer Science
Tallahassee Community College
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