Richard McLaughlin
Forney,TX
Summary
I am looking to become an asset to a company and use my experience and professionalism. I'm used to working in a fast pace environment. I'm a quick learner, very dependable and comfortable in dealing with all levels of interactions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front Office Manager
Tru hotel by Hilton
Terrell, TX
10.2023 - 03.2024
- Register guests into the hotel in a prompt and courteous
- Prepare for group check in and out and VIP arrivals
- Respond to guest requests promptly; promote hotel services, facilities and outlets
- Train staff when needed
- Assist GM with duties of the hotel.
Front Desk Agent
Fairfield Inn & Suites
Coppell, TX
04.2023 - 10.2023
- Assisting guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner' Post guest charges and collect payments.
Front Desk Agent
Tru by Hilton
Grand Prairie, TX
07.2023 - 09.2023
- Register guests into the hotel in a prompt and courteous
- Prepare for group check in and out and VIP arrivals
- Respond to guest requests promptly; promote hotel services, facilities and outlets
- Distribute housekeeping boards and update them as guests checkout
- Inspect rooms that housekeeping has cleaned and mark them vacant ready.
Front Desk Agent
Residence Inn by Marriott Arlington South
Arlington, TX
06.2022 - 05.2023
- Assisting guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner' Post guest charges and collect payments.
Front Desk Agent
Hampton Inn and Hampton Inn & Suites
Colleyville, TX
03.2022 - 04.2023
- Register guests into the hotel in a prompt and courteous
- Prepare for group check in and out and VIP arrivals
- Respond to guest requests promptly; promote hotel services, facilities and outlets.
Front Desk Agent
Residence Inn
Arlington, TX
10.2020 - 06.2022
- Assisting guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner' Post guest charges and collect payments.
Front Desk Agent
Hampton Inn & Suites
Trophy Club, TX
06.2021 - 03.2022
- Register guests into the hotel in a prompt and courteous
- Prepare for group check in and out and VIP arrivals
- Respond to guest requests promptly; promote hotel services, facilities and outlets.
Front Desk Agent
Hilton Garden Inn
Arlington, TX
12.2019 - 06.2021
- Register guests into the hotel in a prompt and courteous manner
- Prepare for group check in and out and VIP arrivals
- Respond to guest requests promptly; promote hotel services, facilities and outlets
- Resolve minor guest complaints to the satisfaction of the customer; inform supervisor of major problems, complaints, disturbances or unhappy guests.
Front Desk Agent
Hilton Garden Inn
Fort Worth, TX
04.2019 - 12.2019
- Register guests into the hotel in a prompt and courteous manner
- Prepare for group check in and out and VIP arrivals
- Respond to guest requests promptly; promote hotel services, facilities and outlets
- Resolve minor guest complaints to the satisfaction of the customer; inform supervisor of major problems, complaints, disturbances or unhappy guests.
Concierge
The Statler Hotel
Dallas, TX
03.2018 - 01.2019
- Tend to guest needs, which included making reservations, arranging transportation, gifts and tickets
- Also assisted with checking in and out guest
- Either assisted with guest luggage or informed bellman when luggage assistance is needed
- Also became a member of the Dallas Hotels Concierge Association.
Loss Prevention Officer
Hilton DFW Lakes
Grapevine, TX
02.2017 - 08.2017
- Patrol and monitor area
- Assist guest with locked safes or being locked out of their room
- Make sure that certain doors are locked when they should be
- Make key cards for groups when needed.
Loss Prevention Officer-CLSO
Dallas Marriott City Center
Dallas, TX
12.2013 - 02.2016
- Patrol and monitor area
- Assist guest with locked safes or being locked out of their room
- Make sure that certain doors are locked when they should be
- Received first aid training and received my Certified Lodging Security Officer certificate.
Loss Prevention Officer
The Joule Hotel
Dallas, TX
05.2012 - 04.2013
- Patrol and monitor area
- Assist guest who have been locked out of their room
- On weekends monitor pool area
- When needed escort hotel employees to vehicles.
Customer Service
GameStop Corp
Grapevine, TX
06.2008 - 12.2010
- Take care of all customers' needs involving orders and magazine subscriptions
- Also, with the help of UPS assisted customers with either lost or damaged packages
- When supervisors and team leads were in meetings or on phone calls would watch the floor to assist other agents.
Residential Concierge
The Mansion on Turtle Creek
Dallas, TX
07.2003 - 12.2006
- Take care of all resident's needs, which included making restaurant reservations, dry cleaning and car washing pick up
- Allowed access for whoever was on their list to enter their condos
- Made sure vehicles were brought up when they were called for.
Concierge
Doubletree Hotel at Lincoln Center
Dallas, TX
04.2000 - 08.2001
- Tend to guest needs, including reservations to restaurants, transportation, gifts, and tickets to special events
- Informed bellmen when they had either a check out or check in, so they could assist with luggage.
Certification
- First Aid Certification
- CPR Certification
Timeline
Front Office Manager
Tru hotel by Hilton
10.2023 - 03.2024
Front Desk Agent
Tru by Hilton
07.2023 - 09.2023
Front Desk Agent
Fairfield Inn & Suites
04.2023 - 10.2023
Front Desk Agent
Residence Inn by Marriott Arlington South
06.2022 - 05.2023
Front Desk Agent
Hampton Inn and Hampton Inn & Suites
03.2022 - 04.2023
Front Desk Agent
Hampton Inn & Suites
06.2021 - 03.2022
Front Desk Agent
Residence Inn
10.2020 - 06.2022
Front Desk Agent
Hilton Garden Inn
12.2019 - 06.2021
Front Desk Agent
Hilton Garden Inn
04.2019 - 12.2019
Concierge
The Statler Hotel
03.2018 - 01.2019
Loss Prevention Officer
Hilton DFW Lakes
02.2017 - 08.2017
Loss Prevention Officer-CLSO
Dallas Marriott City Center
12.2013 - 02.2016
Loss Prevention Officer
The Joule Hotel
05.2012 - 04.2013
Customer Service
GameStop Corp
06.2008 - 12.2010
Residential Concierge
The Mansion on Turtle Creek
07.2003 - 12.2006
Concierge
Doubletree Hotel at Lincoln Center
04.2000 - 08.2001
- First Aid Certification
- CPR Certification
Similar Profiles
Aleisha MackeyAleisha Mackey
Executive Housekeeper at Tru hotel by HiltonExecutive Housekeeper at Tru hotel by Hilton
SIMONA GASCASIMONA GASCA
Breakfast Attendant at Tru Hilton HotelBreakfast Attendant at Tru Hilton Hotel
Frances OlonanFrances Olonan
Front Desk Agent at Tru By Hilton HotelFront Desk Agent at Tru By Hilton Hotel
Sagar Sharma BajgainSagar Sharma Bajgain
Rideshare Driver at Lyft And UberRideshare Driver at Lyft And Uber
Dionne StatenDionne Staten
Registered Nurse at Dallas Independent School District (DISD)Registered Nurse at Dallas Independent School District (DISD)