Richard McLeod
Summary
Detail-oriented lab quality assurance specialist with 15 years of experience in regulatory compliance and quality standards enforcement. Successfully reduced error rates through effective management of CAPA processes and adherence to GMP/GLP standards. Skilled in data analysis, equipment calibration, and fostering cross-functional collaboration to enhance lab efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
RSR, Advance
Quest Diagnostics
Sparks, USA
10.2023 - Current
- Executed route services, ensuring accurate pick-up and compliance verification of specimens.
- Delivered specimens to laboratory sites using proper handling, storage, and transportation methods.
- Cultivated strong client relationships through clear communication and attentive service.
- Supported specimen transport by efficiently packing samples for delivery to Core Laboratory.
- Maintained compliance with safe driving regulations and vehicle maintenance procedures.
- Completed and submitted administrative forms such as daily route logs and supply requisitions.
- Adhered to company and government policies for attendance, compliance, and safety.
Technical Support Services Specialist & Hospital Services Tech IV
Vitalant
Las Vegas, USA
02.2009 - 10.2023
- Compliance & Auditing: Conducted routine internal audits and maintained compliance with GMP and GLP protocols
- Defect Reduction: Investigated non-conformance events; authored and managed CAPA documentation
- Equipment Calibration: Managed the calibration, maintenance, and troubleshooting of laboratory instruments, minimizing equipment downtime by 100%
- Sample Management: Oversee the collection, logging, and testing of 250 samples weekly, ensuring strict chain-of-custody and contamination prevention.
- Reporting: Communicated analysis results to production and management teams to halt non-conforming products and maintain high facility quality metrics
Casino Manager
Granite Gaming Group
Las Vegas, USA
12.1999 - 11.2008
- Oversaw daily casino operations, analyzing processes to ensure compliance and operational efficiency.
- Evaluated staff performance, providing detailed assessments to support professional development.
- Maintained and prioritized casino tasks, aligning operations with organizational goals.
- Conducted interviews and made hiring decisions for new employees.
- Extracted, compiled, and tracked data to generate operational reports.
Education
Master's degree - Healthcare Administration/Management
Colorado State University-Global Campus
Greenwood Village, CO06-2016
Skills
- Quality assurance and control
- Regulatory compliance and audits
- Client engagement strategies
- Documentation and data collection
- Laboratory operations
- Blood product management
- Administrative organization
- Data analysis
- Process improvement strategies
- Healthcare communication skills
- Quality audits
- Inventory audits
- Inspection and quality control
- LIMS (Laboratory Information Management Systems), ERP/SAP, MS Office Suite (Advanced Excel)
- Customer relationship management
Certification
Certified Quality Improvement Associate, 06/01/09, Present
Timeline
RSR, Advance
Quest Diagnostics
10.2023 - Current
Technical Support Services Specialist & Hospital Services Tech IV
Vitalant
02.2009 - 10.2023
Casino Manager
Granite Gaming Group
12.1999 - 11.2008
Master's degree - Healthcare Administration/Management
Colorado State University-Global Campus