Richard McMillan
Schertz,TX
Summary
Area Meat Market Trainer with extensive experience in coaching and mentoring teams to achieve high performance. Skilled in optimizing inventory management processes and ensuring compliance with industry standards. Proven ability to enhance operational efficiency through effective training and development strategies. Dynamic professional with over 15 years in the meat industry, specializing in coaching, team building, and compliance. Known for developing effective training materials and strategies that reduce waste and enhance customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Area Meat Market Trainer/ Manager
Lowes Grocery
Raton, New Mexico
07.2022 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to optimize inventory levels and reduce waste.
- Developed training materials for new market initiatives at Lowes Grocery.
- Ensured that all safety protocols were followed during trainings held at various locations.
- Established relationships with vendors to obtain materials needed for training purposes.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Meat Department Manager
HEB Grocery Store
Austin, Texas
03.2008 - 05.2022
- Coached team members on equipment safety, food handling and merchandising techniques.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Led strategic inventory audits to optimize stock levels and reduce waste.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established loyalty, executing flawless customer engagement to drive client retention.
- Monitored inventory usage, placed supply orders, and oversaw stocking of new goods.
- Determined effective department schedules and delegated work to employees based upon strength and experience.
- Implemented health and food safety protocols for sales and production environments.
- Analyzed sales data to identify trends in customer preferences and adjust product selection accordingly.
- Conducted regular meetings with staff to discuss goals, objectives, and progress towards meeting those goals.
Meat and Seafood Manager
Fresh Plus
Austin, Texas
03.2007 - 03.2008
- Implemented quality standards for meat and seafood to ensure customer satisfaction.
- Coordinated with suppliers to maintain optimal stock levels of fresh products.
- Developed promotional displays to enhance visibility of meat and seafood items.
- Assisted customers with special orders or requests for specific cuts or types of seafood or meat.
- Monitored inventory levels to ensure a steady supply of fresh meats and seafood's.
- Coordinated with suppliers regarding delivery schedules, payment terms, product availability.
- Scheduled staff shifts based on forecasted customer demand patterns.
- Advised customers on alternative cuts, cooking methods, storage requirements and nutritional aspects of meat.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Meat Cutter
Randall's
Austin, Texas
02.2005 - 02.2007
- Cut, trimmed, boned and ground beef, pork, veal, lamb and poultry for sale in retail market.
- Educated customers on meat choices and preparation methods to increase sales.
- Assisted customers with selecting cuts of meat based on their individual needs.
- Cut and trim various meat products to specification.
- Maintain cleanliness and organization of meat preparation area.
- Follow safety protocols for handling and storing perishable items.
- Assisted other departments within the store when needed during peak business times.
- Provided exceptional customer service, resolving issues and ensuring satisfaction with meat purchases.
- Offered meaningful advice to customers regarding meat preservation and cooking methods.
Pizza Cook
CiCis Pizza
San Marcos, Texas
03.2001 - 02.2004
- Prepared pizzas according to company recipes and customer specifications.
- Maintained cleanliness of workstations and adhered to food safety standards.
- Kept work area clean by sweeping floors, washing surfaces, and disposing of trash.
- Prepared ingredients such as dough, sauce, and toppings for pizzas.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Notified managers when supplies were running low so they could be replenished.
Education
High School Diploma -
Jack C Hays High School
Kyle, TX04-2004
BBA - Business
The University of Texas At Arlington
Arlington, Texas, TXSkills
- Training development
- Inventory management
- Customer service
- Sales strategy development
- Team building and motivation
- Coaching and mentoring
- Adaptability
- Analytical skills
- Negotiation
- Coaching techniques
- Quality assurance and control
Certification
Food Safety Manager
Accomplishments
Natural Beef Contest Winner top sales per 1000 customers 2012
Timeline
Area Meat Market Trainer/ Manager
Lowes Grocery
07.2022 - Current
Meat Department Manager
HEB Grocery Store
03.2008 - 05.2022
Meat and Seafood Manager
Fresh Plus
03.2007 - 03.2008
Meat Cutter
Randall's
02.2005 - 02.2007
Pizza Cook
CiCis Pizza
03.2001 - 02.2004
High School Diploma -
Jack C Hays High School
BBA - Business
The University of Texas At Arlington