Richard McQuay
Saint Cloud,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful at managing multiple priorities with a positive attitude, and willing to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Member Services Associate
Integrated Wellness Partners
08.2023 - Current
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Assisted in the development of promotional materials highlighting the value of membership benefits for potential clients.
- Trained new Member Service Associates, sharing best practices for delivering top-notch customer support.
- Assisted in the retention of members through timely problem resolution and personalized support.
- Handled sensitive situations with discretion, protecting member privacy while resolving conflicts swiftly.
- Served as a liaison between members and other departments, facilitating smooth communication and issue resolution.
- Maintained detailed knowledge of company offerings and industry trends to better serve member needs.
- Worked closely with management to identify opportunities for enhancing member satisfaction across all touchpoints.
- Developed strong rapport with clientele, leading to increased loyalty and trust in the organization''s services.
- Managed member accounts, ensuring accurate record-keeping and prompt assistance with any issues.
Education
Associate of Arts - Accounting And Finance
Valencia College
Orlando, FL05.2026
Skills
- Customer Service
- Patience and composure
- Goal-oriented mindset
- Calm and Professional Under Pressure
- Service Upselling
- Customer Support
- Teamwork and Collaboration
- Time Management
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Member Services Associate
Integrated Wellness Partners
08.2023 - Current
Associate of Arts - Accounting And Finance
Valencia College
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