Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful at managing multiple priorities with a positive attitude, and willing to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Member Services Associate
Integrated Wellness Partners
08.2023 - Current
Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Assisted in the development of promotional materials highlighting the value of membership benefits for potential clients.
Trained new Member Service Associates, sharing best practices for delivering top-notch customer support.
Assisted in the retention of members through timely problem resolution and personalized support.
Handled sensitive situations with discretion, protecting member privacy while resolving conflicts swiftly.
Served as a liaison between members and other departments, facilitating smooth communication and issue resolution.
Maintained detailed knowledge of company offerings and industry trends to better serve member needs.
Worked closely with management to identify opportunities for enhancing member satisfaction across all touchpoints.
Developed strong rapport with clientele, leading to increased loyalty and trust in the organization''s services.
Managed member accounts, ensuring accurate record-keeping and prompt assistance with any issues.
Support Staff - Paraprofessional ESE - IDEA at The School District of Osceola CountySupport Staff - Paraprofessional ESE - IDEA at The School District of Osceola County