Richard Mcwaters
Pinellas Park
Summary
Accomplished delivery driver with UPS, known for exceptional customer service and safe driving. Leveraged GPS navigation and route management to achieve 100% on-time deliveries. Demonstrated adaptability and teamwork, enhancing logistics efficiency. Proven track record in maintaining a clean MVR and fostering positive client relationships.
Overview
19
19
years of professional experience
Work History
Delivery Driver
United Parcel Service, UPS
08.2006 - 05.2025
- Operated delivery vehicle safely and efficiently to ensure timely package arrival.
- Loaded and unloaded packages, maintaining organization and accuracy in deliveries.
- Followed navigation systems to optimize routes and minimize delivery times.
- Communicated with dispatch to confirm delivery schedules and address issues promptly.
- Adhered to safety protocols while handling products during transportation.
- Conducted vehicle inspections before and after deliveries, ensuring compliance with safety standards.
- Maintained accurate records of deliveries, including addresses, times, and conditions of packages.
- Provided exceptional customer service by addressing inquiries and resolving delivery concerns effectively.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Improved delivery accuracy by diligently checking orders before departure.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
General Automotive Technician
Platinum Wrench
09.2019 - 03.2020
- Diagnosed and repaired vehicle systems including brakes, transmissions, and engines.
- Conducted routine maintenance services such as oil changes and fluid checks.
- Utilized diagnostic tools to identify issues and determine necessary repairs.
- Collaborated with team members to enhance workflow efficiency and service quality.
- Supported fellow technicians in troubleshooting challenging problems or collaborating on larger projects as needed.
- Reduced potential for costly future repairs by identifying preventative maintenance needs during routine inspections.
- Demonstrated expertise in various automotive systems, such as electrical, brakes, suspension, and engine components.
- Minimized downtime for clients'' vehicles by completing repairs within established deadlines without sacrificing quality standards.
High-performance Automotive Technician
Powertech Performance
05.2012 - 07.2019
- Diagnosed and repaired automotive systems, enhancing vehicle performance and reliability.
- Conducted routine maintenance and inspections, ensuring adherence to safety standards and protocols.
- Utilized diagnostic tools effectively to identify issues, reducing repair time and improving service efficiency.
- Collaborated with team members to streamline workflow processes, enhancing overall shop productivity.
- Mentored junior technicians on best practices for diagnostics and repairs, fostering a culture of learning.
- Implemented quality control measures to ensure high standards in service delivery and customer satisfaction.
- Developed training materials for new staff, improving onboarding process and operational consistency.
- Led initiatives to enhance shop organization, resulting in improved workspace efficiency and reduced downtime.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Improved customer satisfaction by providing precise and timely repair updates.
- Customized vehicles to owner specifications, enhancing driving experience.
- Fostered positive relationships with parts suppliers, ensuring cost-effective procurement.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Maintained up-to-date knowledge of automotive industry standards and practices.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Education
Automotive Degree - Automotive Engineering
Erwin Technical
Tampa, FL06.2009
High School Diploma - Machining
Dixie Hollins High School
St. Petersburg, FL06.2007
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Safe driving
- Advanced Stainless Steel, Titanium, and Aluminum Welding
- Time management
- Punctual and reliable
- Problem-solving
- Time management skills
- GPS and route planning
- Route management
- GPS navigation
- Forklift operation
- Dispatch communication
- Defensive driving
- DOT compliance
- Safe driver training
- Vehicle inspection
- Delivery recordkeeping
- Commercial driving
- Client relationship management
- Order verification
- Pre-trip and Post-trip inspections
- Defensive driver training
- Clean MVR
- Lifts up to number pounds
- Current CDL license
- Multitasking and organization
- Clear communication
- Adaptability and flexibility
- Local routes
- Excellent sense of direction
- Logistics
- Experienced manual transmission driver
- Valid class B commercial Driver's license
- Basic vehicle repair
- Pallet jack and hand truck operation
- Weather adaptability
Timeline
General Automotive Technician
Platinum Wrench
09.2019 - 03.2020
High-performance Automotive Technician
Powertech Performance
05.2012 - 07.2019
Delivery Driver
United Parcel Service, UPS
08.2006 - 05.2025
Automotive Degree - Automotive Engineering
Erwin Technical
High School Diploma - Machining
Dixie Hollins High School