RICHARD MEDRANO
Palmdale,CA
Summary
- Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need.
- Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
- Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
19
19
years of professional experience
Work History
Front end cashier/Customer Returns Associate
TJ Maxx, TJX Companies
Palmdale, CA
06.2024 - Current
- Delivered exceptional customer service, contributing to positive shopping experiences and customer satisfaction.
- Handled merchandise returns and exchanges according to store policies.
- Resolved customer complaints efficiently, upholding high standards of customer service and ensuring customer retention.
- Helped with purchases and signed customers up for rewards program.
- When asked to do other tasks off the register helping in the backroom and other departments in the store always ready to help.
- Received positive feedback from customers via tj maxx receipt QR code, reflecting strong customer satisfaction and service quality.
Elderly Caregiver for Family
Self-employed
Palmdale, CA
02.2021 - 08.2023
- Assisted my elderly Grandma with activities of daily living such as bathing, dressing and grooming.
- Provided emotional support during end-of-life transitions.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Provided customer service and responded to guest inquiries in a timely manner.
Six Flags Flash Pass
Accesso Technology Group
Valencia, CA
08.2019 - 03.2020
- Counted cash drawer at shift start to verify accuracy and ensure adequate change for transactions.
- Assisted with various tasks as directed by management.
- Greeted customers and provided information about products and services to enhance their shopping experience.
- Maintained clean and safe work environment by sweeping, mopping, and removing debris to promote safety and hygiene.
Volunteer
The Help Group Holiday Carnival
Sherman Oaks, CA
12.2006 - 12.2011
- Provided customer service to guests by answering questions and resolving complaints, ensuring a positive experience.
- Collected tickets from guests and distributed prizes to enhance guest engagement.
- Greeted guests upon entry into the carnival area and provided directions.
- Stocked supplies such as tickets, prizes, and refreshments before events started.
Education
High School Diploma -
Antelope Valley Learning Academy
Palmdale, CASkills
- Cash Handling
- Customer service
- Customer Assistance
- Cleaning and Sanitizing
- Issue Resolution
- Organized and Efficient
- Teamwork and Collaboration
- Bilingual
- Great support when management need my help
- Efficient checkout process
Timeline
Front end cashier/Customer Returns Associate
TJ Maxx, TJX Companies
06.2024 - Current
Elderly Caregiver for Family
Self-employed
02.2021 - 08.2023
Six Flags Flash Pass
Accesso Technology Group
08.2019 - 03.2020
Volunteer
The Help Group Holiday Carnival
12.2006 - 12.2011
High School Diploma -
Antelope Valley Learning Academy