Richard Melzer
Franklin,TN
Summary
Experienced owner with 25+ years of expertise in marketing, customer service, and facility oversight. Skilled at collaborating with individuals at all organizational levels. Recognized for managerial encouragement and analytical problem-solving. Strong in team building, leadership, and motivation. Demonstrates exceptional customer relations and relationship-building abilities. Utilizes independent decision-making and sound judgment to drive company success. Dedicated to enhancing employee engagement and performance through training, monitoring, and morale-building.
Overview
13
13
years of professional experience
Work History
Entrepreneurial Agency Owner
AAA Tennessee
07.2023 - Current
- Responsible for day-to-day operations of AAA Insurance Agency licensed to sell auto, home, life, and auto insurance in Tennessee
- Develop marketing and sales strategies to grow business from inception
- Human resources management including hiring, onboarding, developing training plans, compensation packages, coaching, and termination as needed
- Customer service including answering policy questions, claims processing, payment details, and other items
- As it relates to policies in place
- Sales including cold calling, developing website, Facebook, working with centers of influence, researching and selecting lead generation sources, attending and attending events
- Full Profit & Loss responsibility including budget generation, monthly P&L analysis, expense control, payroll administration, and corrective action as needed.
- Designed strategic marketing and advertising campaigns to enhance agency development in market.
- Developed promotional plans and customer acquisition strategies and realized 100% jump in new business.
Regional Vice President
RPM Living
11.2022 - 06.2023
- Monitor daily operations of multi-million-dollar portfolio consisting of 6 assets with 1,483 units and 2 Regional Managers
- Monitor portfolio day-to-day activities and make plans to rectify issues
- Worked directly with Vice President to collaborate on strategy planning, revising organizational procedures, and revisions of overall company operations
- Assess reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff
- Handling terminations, performance evaluations, and staff coaching to maintain top property operations
- Review financial forecasts, budget, and operational goals
- Research market area trends to identify areas where rents should be increased to increase revenue
- Keep properties in compliance with local, state, and federal regulations
- Participate in weekly ownership calls and provide recommendations for operational improvements
- Conduct site visits to ensure compliance with standards and expectations including, but not limited to, curb appeal, unit readiness, customer service, and team presentation
- Complete SWOT Analysis on new business in coordination with marketing and client services
- Review Pro Forma and participate in pitch calls with potential clients.
Regional Vice President
Elmington Property Management
02.2021 - 10.2022
- Through team of 6 Regional Managers, direct and coordinate all phases of property management functions within assigned 6,500+ unit portfolio (spanning 5 states) including property operations, financial planning, and product marketing
- Review and analyze portfolio performance and determine ongoing marketing, pricing, and financial strategies
- Review and approve annual budgets before ownership distribution
- Work with Regional Managers to develop and implement leasing goals, review marketing tools, and provide feedback on property and market trends
- Oversee successful onboarding and offboarding of assets
- Conduct various site visits with Regional Managers to ensure compliance with standards and expectations including, but not limited to, curb appeal, financial strategy, renovations, and opportunities for improvement
- Oversee major and capital improvements
- Provide Organizational leadership and Team Building
- Worked in conjunction with internal affordable housing team on LIHTC, HUD qualification /recertification, REAC Inspections, and compliance.
- Managed financial, operational and human resources to optimize business performance.
Vice President/Regional Manager
Woodmont Real Estate Services
07.2019 - 01.2021
- Responsibilities included all aspects of property management for mixed portfolio including Class A multi-family apartment complexes of 78 – 300 units, industrial business parks, office complexes, and shopping centers
- Clients represented include individual owners, partnerships, and national institutions
- Daily operations of portfolio ranging from Sacramento to I-80 corridor, including establishing budgets consistent with owner's objectives, maintaining competitive analysis of commercial and residential markets, weekly on-site visits, vendor assignments, preventative maintenance, broker interaction, and tenant relations
- Staffing, employment development, and management of apartment office and maintenance staff totaling approximately 30 individuals
- Provide support, training, leadership, and motivation to help all staff members achieve leasing and retention goals and facilitate individual growth
- Assisted clients with project development from choosing interior spec levels to identifying target demographic profiles, and marketing plans, and coordinating with general contractors and architects
- Project management of capital improvements including dry rot replacement, major painting projects, and asphalt repair
- Using competitive analysis of local market, negotiate renewals and expansions; collaborate closely with brokers to attract and close deals on vacant space
- Monthly financial reporting and meetings with owner-representatives
- Assist clients with due diligence relative to sale or acquisition of property.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Regional Portfolio Manager
Sequoia Equities
07.2015 - 03.2019
- Direct and coordinate all phases of property management functions within assigned 2,000-unit garden-style portfolio including property operations, financial planning, and product marketing
- Review and analyze portfolio performance and determine ongoing marketing, pricing, and financial strategies
- Prepare annual budgets, business plans, and re-forecast budgets throughout year
- Develop and implement leasing goals, review marketing tools, and provide feedback on property and market trends
- Approve on-site personnel hires, status changes, and terminations
- Conduct weekly site visits to ensure compliance with company protocols as well as local, state, and federal laws
- Oversee major and capital improvements.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Regional Manager
The Irvine Company Apartment Communities
01.2012 - 05.2014
- Lead lease-up of 210-unit community in Sunnyvale, CA
- Direct and coordinate all phases of property management functions within assigned 2,762-unit Class A portfolio including property operations, financial planning, and product marketing
- Review and analyze portfolio performance and determine ongoing marketing, pricing, and financial strategies
- Prepare annual budgets, business plans, and re-forecast budgets throughout year
- Develop and implement leasing goals, review marketing tools, and provide feedback on property and market trends
- Approve on-site personnel hires, status changes, and terminations
- Monitor NPS survey scores and implement strategies for improvement
- Conduct weekly site visits to ensure compliance with company protocols as well as local, state, and federal laws
- Worked in conjunction with internal affordable housing team to ensure compliance with city of San Jose Bond housing program.
- Supervised various locations, enforcing high-quality standards of operation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Arts - International Business Management
Eastern Oregon University
La Grande, OR06.1997
Skills
- Sales management
- Operations Management
- Franchise operations
- Revenue Generation
- Client acquisition
- Performance Analysis
- Human Resources Management
- Administering budgets
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Entrepreneurial Agency Owner
AAA Tennessee
07.2023 - Current
Regional Vice President
RPM Living
11.2022 - 06.2023
Regional Vice President
Elmington Property Management
02.2021 - 10.2022
Vice President/Regional Manager
Woodmont Real Estate Services
07.2019 - 01.2021
Regional Portfolio Manager
Sequoia Equities
07.2015 - 03.2019
Regional Manager
The Irvine Company Apartment Communities
01.2012 - 05.2014
Bachelor of Arts - International Business Management
Eastern Oregon University
Similar Profiles
Richard MelzerRichard Melzer
Entrepreneurial Agency Owner at AAA TennesseeEntrepreneurial Agency Owner at AAA Tennessee
Hilary BarelaHilary Barela
Branch Business Manager at AAA Albuquerque West/ AAA Rio RanchoBranch Business Manager at AAA Albuquerque West/ AAA Rio Rancho
Logan PzytulaLogan Pzytula
Baseball Player at Hamilton Cardinals AAA, Ancaster Angles AAABaseball Player at Hamilton Cardinals AAA, Ancaster Angles AAA
Angela RiversAngela Rivers
7th Grade Mathematics Teacher at Franklin Special School District7th Grade Mathematics Teacher at Franklin Special School District
Kelley HayesKelley Hayes
Academic Interventionist at Roberts Academy and Dyslexia Center at VanderbiltAcademic Interventionist at Roberts Academy and Dyslexia Center at Vanderbilt