Richard Mendez
Titusville,FL
Summary
Goal-driven service manager with a proven track record of building and maintaining strong customer relationships, driving customer retention and referrals. Demonstrates expertise in delivering high-quality service repairs and minimizing comebacks. Effective communicator and team player with a knack for coaching and delegating tasks.
Overview
10
10
years of professional experience
Work History
Service Manger
Bridgestone Retail Operations LLC.
Merritt Island, Florida
01.2020 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Reviewed customer billing statements for accuracy prior to release.
- Adhered to customer service standards to foster satisfaction and retention.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created employee work schedules to keep shifts properly staffed.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
Project Manager
Silicon Mountain Technologies
Cape Canaveral, FL
07.2018 - 01.2020
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Advised other departments on best practices related to managing large-scale projects.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Built and established strong partnerships with teams, vendors and contractors.
Enlisted Soldier 25B
Army
Miami, FL
07.2014 - 07.2018
- Provided technical support to users with hardware and software issues.
- Developed and implemented IT policies and procedures.
- Performed system upgrades to ensure optimal performance.
- Resolved complex problems by troubleshooting hardware and software applications.
- Created and maintained user accounts for new hires or current employees.
- Participated in the design of data storage solutions for large-scale projects.
- Liaised with vendors for procurement of IT hardware and software solutions.
- Tested new products prior to their release into production environment.
Education
Heavy Equipment Operator - Civil Engineering
Heavy Construction Academy
Brentwood, NH11-2019
Some College (No Degree) - Computer Science
South Georgia Technical College
Americus, GASkills
- Experienced with Microsoft Word and PowerPoint
- Staff Supervision
- Relationship Building
- Resource Allocation
- Budget Control
- Supply procurement
- Project Management
- Project tracking
- Workforce training
- Client Relations
Affiliations
- Family man who honors hard work and perseverance.
- I love cats, mine especially,
- I can make the best Cuban Coffee/Cafe Con Leche you have ever tasted.
Accomplishments
- Received Service Honor Medal from the prime minister of Korea while stationed there.
- graduated in top 1% of students at HCA
- highest grossing Bridgestone Retail Store in central Florida.
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Service Manger
Bridgestone Retail Operations LLC.
01.2020 - Current
Project Manager
Silicon Mountain Technologies
07.2018 - 01.2020
Enlisted Soldier 25B
Army
07.2014 - 07.2018
Heavy Equipment Operator - Civil Engineering
Heavy Construction Academy
Some College (No Degree) - Computer Science
South Georgia Technical College
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