Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Richard Mensah

Columbus

Summary

Dynamic Transportation Security Officer with proven expertise in security screening and customer service at the TSA. Recognized for enhancing passenger safety through effective threat management and crisis response. Skilled in utilizing advanced screening technology while maintaining integrity and professionalism, ensuring compliance with safety protocols during high-pressure situations.

Transportation security professional with strong experience ensuring safety and compliance in high-pressure environments. Proven ability to collaborate with teams and adapt to changing needs while maintaining high standards. Skilled in threat detection, risk assessment, and emergency response. Highly reliable and results-driven, consistently achieving security objectives and enhancing operational efficiency.

Overview

8
8
years of professional experience

Work History

Transportation Security Officer

Transportation Security Administration, TSA
01.2024 - Current
  • Learned and adhered to safety protocols while monitoring passenger screening processes.
  • Assisted in maintaining security equipment, ensuring optimal functionality for operations.
  • Supported team in conducting thorough baggage inspections to identify potential threats.
  • Collaborated with colleagues to enhance efficiency during peak travel times.
  • Engaged in continuous training on updated security policies and procedures.
  • Responded promptly to alarms, assessing situations and following established protocols.
  • Provided customer service by addressing passenger inquiries regarding security measures.
  • Participated in drills and exercises aimed at improving emergency response readiness.
  • Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, and individuals
  • Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
  • Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.

Team Leader

Amazon
07.2020 - 10.2023
  • Led team in executing daily operational tasks, ensuring adherence to safety protocols.
  • Trained new team members on standard operating procedures and best practices.
  • Streamlined workflow processes to enhance efficiency and productivity within the team.
  • Coordinated scheduling and task assignments based on team strengths and project requirements.
  • Monitored team performance metrics, providing feedback for continuous improvement initiatives.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Collected, arranged, and input information into database system.

Autobody Shop

Fineline Auto Body
05.2019 - 03.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Team Leader

Sumitomo Electric Wiring Systems
08.2017 - 02.2019
  • Assisted in inventory management, optimizing stock levels to meet operational demands.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

High School Diploma -

James Madision High School
Norcross, GA
06-2022

Skills

  • Integrity and honesty
  • Customer service and assistance
  • De-escalation techniques
  • Policy enforcement
  • Incident reporting
  • Security station experience
  • Customer relations skills
  • Threat management
  • Public safety awareness
  • Security screening expertise
  • Behavioral observations
  • Explosives detection
  • Passenger communication
  • Body scanner operation
  • Pat-down procedures
  • Crisis response
  • Baggage inspection
  • Emergency preparedness
  • Physical fitness
  • Stress tolerance
  • Firearm handling
  • Suspicious activity identification

Languages

twi
Native or Bilingual

Timeline

Transportation Security Officer

Transportation Security Administration, TSA
01.2024 - Current

Team Leader

Amazon
07.2020 - 10.2023

Autobody Shop

Fineline Auto Body
05.2019 - 03.2020

Team Leader

Sumitomo Electric Wiring Systems
08.2017 - 02.2019

High School Diploma -

James Madision High School

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