Richard Merce

Assistant Manager

Discount Tire Co

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Increased sales through effective merchandising strategies and targeted promotions.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Implemented staff training programs to elevate service standards and knowledge.
Improved operational efficiency by adopting new technology for inventory management.
Analyzed sales data to identify trends and adjust inventory orders accordingly.
Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Conducted performance evaluations, identifying areas for development and rewarding strong performance.