Richard Mercer

• Revitalized sales by introducing popular flavored drinks and reintroducing the chalkboard sign, effectively increasing customer engagement and revenue.

• Managed coffee supply chain, including warehouse pickups, invoice processing, and the transportation of 1,000+ lbs of green and roasted coffee between locations.

• Oversaw inventory management, deliveries, packaging, shipping, and labeling to maintain smooth store operations.

• Handled store maintenance and renovations, including installing light fixtures, repairing plumbing and espresso machines, and building shelves and storage solutions.

• Regularly stepped up as an acting manager, ensuring daily operations ran smoothly.

• Managed accounting tasks such as order logs, commission sheets, and paperwork using FileMaker software and Microsoft Excel.

• Provided excellent customer service by engaging with customers, handling transactions at the register, and ensuring a welcoming atmosphere.

• Prepared and served high-quality beverages as a barista, fulfilling customer orders with efficiency and attention to detail.

• Worked extensive overtime, frequently covering shifts and working for weeks straight as needed to support business operations.

• Maintained store cleanliness through regular vacuuming, mopping, and sanitization.

• Manufactured and assembled custom staircases, ensuring precision and structural integrity.

• Installed treads, risers, blocking, and carriage onto cut stringers, followed by finish sanding for a polished final product.

• Interpreted and analyzed various staircase designs, adjusting layouts and construction methods to meet project specifications.

• Demonstrated in-depth knowledge of hand tools, sanders, finish and framing nail guns, routers, and industrial saws to ensure accuracy and efficiency in staircase construction.