Richard Merrifield
Camby,IN
Summary
Strategic planning of processes, analyzing procedures to improve performance and reorganize organizational structures to increase productivity, profitability and reduce costs. In-depth knowledge of distribution operations, warehousing, routing, transportation and inventory control systems. Knowledge of all federal, state and local regulations governing distribution operations. Knowledge in Manhattan, Synapse and SAP Warehouse Management Systems. Red Prairie and Blue Yonder Production software, Kronos, ADP and eTime employee time management systems. Used ADP and Anaplan budgeting software. Highly analytical with strong problem-solving and collaborative skills. Proficient knowledge of 3PL, eCommerce, DHL, FedEx, UPS and the United States Postal Service. With the knowledge to build operations and negotiate contracts from the ground up. Proficient with all Microsoft Office programs, Visio, Kronos, Tandem, Prism and a strong understanding of Access and Microsoft Project. HACCP and PCQI Certified with excellent knowledge of FDA, USDA, OSHA, DOT and multiple other regulatory agencies. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
46
46
years of professional experience
1
1
Certification
Work History
2nd Shift DC Manager
Boars Head
11.2023 - Current
- Company Overview: Food manufacturing and Distribution
- Responsible for Night Supervisors, Truck Builder, Invoicing clerk, night janitor and all warehouse union employees
- Monitors the team’s performance using JDA, Voxware, EDTS and Tableau reports and makes adjustment on the fly
- Make sure that daily routines are used and followed
- Assures that the continuous improvement process becomes a part of the daily routine
- Performs hiring of employees as needed using the DSIO process from start to finish
- Monitors the daily, weekly, and monthly metrics
- Adjusts while maintaining the Outbound Units Selected PMH, Outbound Overtime, Minimum Cube and the Ops QC to AOP and Prior Year Period to Date
- Make sure trucks are loaded and dispatched on time and monitor drivers during departure windows
- Food manufacturing and Distribution
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Senior Director Project Management and Implementation (PMI)
NFI
02.2023 - 12.2023
- Company Overview: Logistics, ecommerce and 3PL fulfillment
- Develop a PMI organizational chart and hire the talent to fill each position
- The plan was to cover the Central Region for NFI Industries
- The team was organized into physical structures, resources needed, systems setup and local team development
- Physical Structure covers all setup inside of a warehouse to meet company and operational needs
- Setup offices, safety barriers, branding, order and install all labeling and signage
- Project Manage and except all vendors to confirm compliance with NFI design requirements
- Organize and coordinate all travel resources for maximin usage on-site to get the local team members trained and function as a staff
- Making sure the local teams follow all SOPs to meet the KPI’s for their operation
- Organize inbound and outbound traffic with USPS, UPS, Fedex and all OTR traffic
- System setup and UAT testing to confirm compliance with system design
- Train local teams on all systems, set up spreadsheets and reports as required
- Recovery of operations that are not meeting their KPI’s as needed
- Logistics, ecommerce and 3PL fulfillment
Broadline Operations Director
USFoods
10.2019 - 11.2022
- Company Overview: Food Distribution
- Responsible for supporting field-based supply chain management teams including Regional Vice President of Operations (RVPO) teams and Division supply chain teams
- Broadline Directors will provide management support to division level leaders to enable operation of safe, highly efficient, cost effective (EBITDA) and profitable distribution operations
- The Broadline Director will work together with various subject matter experts (SMEs), local supply chain management, and the RVPOs to ensure that programs are implemented and executed using the defined standards
- The Broadline Director will be inserted into markets that need assistance and can fill any interim management position to include; Trainer/evaluator, VPO, Transportation, IB or OB Warehouse and Maintenance or Fleet
- Knowledge of Industrial Engineering standards, how to apply those standards and how to maintain those standards using Red Prairie, Voxware and Selector Pro
- Manage in union and non-union environments
- Able to read, intrepid and enforce union contracts
- Ability to work grievance meetings with the union to a successful ending for the company and the employees
- Able to work as part of the team that negotiates local union contracts
- Will go to markets that are having union contract issues and put into play the contingency plan in case of work stoppage
- Subject matter Expert
- Food Distribution
Operations Supervisor
OHL / Geodis
07.2013 - 05.2015
- Company Overview: 3PL (eCommerce fulfillment and shipping)
- Strategic planning of current and future customer peak seasons, operational changes for improved efficiency and expansion to meet operational growth
- Responsible for all Inbound, warehousing, fulfillment and outbound operations
- Manage Human Resources functions to include payroll, headcount, staffing, evaluations, employee relations, and employee development
- Maintain relationships with all internal and external customers to include the employees, other managers, Human Resources and the staffing agencies
- Ensured employee safety with no lost days and no recordable injuries for 12 months
- Increased production and maintained productivity above required levels
- Knowledge in Manhattan, Synapse and SAP Warehouse Management Systems
- Red Prairie Production software, Kronos and eTime employee time management systems
- Repaired system, operational and production issues at the H&M and eBags accounts
- Training Administrator (TA) of the Safety Program for the 1618 building
- Over 500 employees, 7 BST trainers and 6 PIT Trainers
- Responsible for all training documentation for targeted training, Basic Safety training course and the Powered Industrial Training (PIT) Course
- 3PL (eCommerce fulfillment and shipping)
Operations Supervisor
DHL Global Mail
12.2012 - 05.2013
- Company Overview: Catalog, flats and parcel fulfillment and sorting operations
- Responsible for the Inbound Department across two shifts working 6 days a week
- Manage Human Resources functions to include payroll, headcount, staffing, evaluations, employee relations, and employee development
- Maintain relationships with all internal and external customers to include the employees, other managers, Human Resources and the staffing agencies
- Ensured employee safety with no lost days
- Catalog, flats and parcel fulfillment and sorting operations
Operations / Store Manager
Habegger Corporation
12.2010 - 06.2012
- Company Overview: Carrier, Bryant, and Payne Heating and Air Distributor
- Carrier, Bryant, and Payne Heating and Air Distributor
General Manager
DHL Global Mail
09.2008 - 08.2010
- Company Overview: Catalog, flats and parcel fulfillment and sorting operations
- Catalog, flats and parcel fulfillment and sorting operations
Senior Operations Manager
DHL Global Mail
07.2006 - 09.2008
- Company Overview: Catalog, flats and parcel fulfillment and sorting operations
- Catalog, flats and parcel fulfillment and sorting operations
Senior Project Manager
DHL Global Mail
12.1999 - 07.2006
- Company Overview: Catalog, flats and parcel fulfillment and sorting operations
- Designed a production tracking sheet that is used to track and evaluate employee production hourly
- Supervisors make staffing and hourly CPU decisions using this tool
- Successfully analyzed all operational procedures, developed and implemented Best Practices for each area of the operation, increasing production 31.5 % over three years
- Responsible for adding 14 automated machines, instituting in-line processes, and establishing written procedures while reducing quality errors and reducing the number of associates in Automation by 30%
- Negotiated and obtained long-term contracts with vendors that netted a saving of 22% over the previous year’s costs
- The contract also included better quality products
- Formed a technical staff and a maintenance department to provide support for the newly developed automation team
- Moved from shift to shift mentoring and training management team members on associate relations, Best Practices, leadership, how to develop ideas and means to increase production on their shifts
- Pioneered a Sort Tracking System database and procedures that increased production 17% over a two-month period
- This also increased the new associates’ speed 29% and reduced training time by four weeks
- Implemented 19 successful projects over four years that promoted efficiency and reduced staffing from 250 associates to 145 associates
- Revolutionized sorting programs that eliminated extra steps in the sorting process so that no pieces of mail are touched more than once during the process
- This increased the amount of time available to process our customers’ mail by six hours each day
- Assisted with the development of an in-house Warehouse Management System, Quality Program and implemented changes across all shifts
- Catalog, flats and parcel fulfillment and sorting operations
Shift Manager
BMG Music
03.1999 - 12.1999
- Company Overview: Bulk mail for CD sales Operation
- Maintain production controls on 200 associates in four different departments
- Increased production on seventeen inserters, three PTI sorters, three high-speed printers and maintained production of the technical staff
- Monitored Postal compliance and Postal personnel to eliminate fines that saved the company $10,000.00 dollars in fines each month
- Worked with vendors to change the packaging of inbound materials to reduce the amount of time required during production
- Bulk mail for CD sales Operation
General Manager/Ops Manager, Diversified Mailing Services
M.A.I.L. Group Inc.
11.1996 - 03.1999
- Company Overview: High Speed Letter Sorting Operation
- Control the High-Speed letter sorting operation with 3 Postal Technology Inc sorters
- We sorted 1st class letters, Postcards, 3rd class and bulk letters
- Maintained operations for Mail Metering machines, inserters, ink jetting, labeling and hand sorting operations
- Reorganized operations to increase productivity and increase quality requirements on all personnel
- (Implemented Total Quality Management)
- Developed technical staff and work area from the ground up
- Reduce the operating budget by 28% over 3 years while increasing production on Automated Letter Sorting machines
- Managed vendors and technicians to maintain equipment and reduce loss of production and revenue due to equipment failures
- Orchestrated property management of all company assets to include buildings, equipment and a fleet of pickups and delivery trucks
- Coordinate daily pickups and deliveries to 75 customers in central Indiana area
- Responsible for outside sales staff and visiting customers as required during the setup of clients and projects
- Designed setup and implemented a billing system that brought our billing internal from an outside vendor
- This has reduced turn-around times and errors, giving our customers more confidence in our system
- Reduced customer billing calls by 75%
- High Speed Letter Sorting Operation
C-5 Flight Engineer
United States Air Force
08.1987 - 06.1992
Pneudraulics Shop Manager
United States Air Force
01.1985 - 08.1987
United States Air Force Recruiter
United States Air Force
01.1984 - 01.1985
Pneudraulics Systems Manager
United States Air Force
03.1979 - 01.1984
Education
AAS - Aircraft Systems Technology
Community College of The Air Force
US Air Force Base DEBachelor of Business Administration And Management -
Wilmington College
Dover, DESkills
- In-Depth knowledge of USPS DDM regulations as it relates to 1st class Postcards and letters, Flats, catalogs, bulk mailings, parcels and Priority Mail
- Maintained Postal accounts to pay On-site clerks and fill up Postal meters as needed
- Maintained relationships with the BMAU managers and all Postal employees
- Worked with the Indianapolis Postal Customer Council and attended meeting to stay current
- Established relationship with USPS, UPS, FedEx and other LTL carriers
- Budget control
- Regulatory compliance
- Strategic planning
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Collaborated with team of [Number] in the development of [Project name].
Special Skills Achievements Hobbies
- 48 Medals and Citations during service in the United States Air Force
- Shotokan Karate Instructor and active member of the International Shotokan Karate Federation
- References provided upon request.
Certification
- CM - Certified Manager Certification
- [Area of expertise] License - [Timeframe]
Timeline
2nd Shift DC Manager
Boars Head
11.2023 - Current
Senior Director Project Management and Implementation (PMI)
NFI
02.2023 - 12.2023
Broadline Operations Director
USFoods
10.2019 - 11.2022
Operations Supervisor
OHL / Geodis
07.2013 - 05.2015
Operations Supervisor
DHL Global Mail
12.2012 - 05.2013
Operations / Store Manager
Habegger Corporation
12.2010 - 06.2012
General Manager
DHL Global Mail
09.2008 - 08.2010
Senior Operations Manager
DHL Global Mail
07.2006 - 09.2008
Senior Project Manager
DHL Global Mail
12.1999 - 07.2006
Shift Manager
BMG Music
03.1999 - 12.1999
General Manager/Ops Manager, Diversified Mailing Services
M.A.I.L. Group Inc.
11.1996 - 03.1999
C-5 Flight Engineer
United States Air Force
08.1987 - 06.1992
Pneudraulics Shop Manager
United States Air Force
01.1985 - 08.1987
United States Air Force Recruiter
United States Air Force
01.1984 - 01.1985
Pneudraulics Systems Manager
United States Air Force
03.1979 - 01.1984
AAS - Aircraft Systems Technology
Community College of The Air Force
Bachelor of Business Administration And Management -
Wilmington College
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