Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richard Merritt

Hudson,NC

Summary

Vigilant security professional experienced in working independently to uphold tight security for classified military facilities. Proficient in anticipating, detecting and responding to security threats; collaborating with local, state, and federal law enforcement agencies. Maintains NC Paramedic Licensure with 7 years of field experience with attention to detail and ability to adapt and respond to rapidly changing circumstances.

Overview

22
22
years of professional experience
1
1
Certification

Work History

NC Paramedic

Catawba County EMS
06.2017 - 08.2024
  • Delivered high quality advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) in a dynamic environment.
  • Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
  • Coordinated with other emergency services personnel such as police officers and firefighters during complex incidents for optimal scene management and resource allocation.
  • Managed challenging or combative patients using de-escalation techniques and appropriate physical restraints when necessary, prioritizing safety for both the patient and medical team.
  • Operated the ambulance safely, prioritizing public health and safety during emergency responses and patient transport
  • Provided detailed and accurate legal documentation for each patient encounter
  • Utilized interpersonal communication and de-escalation techniques while interacting with patients and other responders in high-stress scenarios
  • Worked independently, making decisions and delegating tasks based on evolving circumstances.
  • Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
  • Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
  • Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
  • Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
  • Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
  • Participated in ongoing professional development opportunities such as conferences or workshops to stay current on best practices in pre-hospital emergency medicine.

Connection Pastor

Christ Alive Church
05.2018 - 04.2020
  • Coordinated and oversaw (3) three teams to ensure guest follow-up, seating, offering, and service flow met or exceeded vision and expectations of Pastoral Staff
  • Led and provided oversight to Team Coordinators, ensuring that team leaders and members served in alignment with CAC Core Values
  • Observed and addressed potential areas of improvement
  • Managed scheduling and staffing to ensure appropriate coverage
  • Built robust volunteer network to support various ministry initiatives, resulting in increased member involvement.
  • Established rapport with new members by organizing and leading informative orientation sessions.
  • Collaborated with other ministry leaders to plan and execute special events, fostering unity among attendees.
  • Recruited, trained, and empowered lay leaders to take ownership of specific aspects of ministry work, increasing overall effectiveness.
  • Encouraged culture of prayer within teams by regularly incorporating intercessory prayers into weekly services and providing resources to support individual prayer practices.
  • Ongoing leadership development for team leaders and members.
  • Managed budgets for (3) three ministry areas, ensuring responsible stewardship of resources while prioritizing program goals.
  • Facilitated meaningful conversations during Bible studies, enhancing participants'' understanding of scripture and its application to daily life.

Operations Manager

Premier Care Medical Transportation
01.2014 - 06.2017
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Conducted initial and ongoing training for drivers
  • Facilitated individual and team development, setting measurable goals to drive positive results
  • Oversight of transportation department, managing assets and employees
  • Conducted performance evaluations and implemented corrective action plans focused on individual and team growth
  • Ensured quality control and safety standards were met or exceeded through consistent training, quality improvement initiatives, and reviews
  • Manage performance of drivers and scheduling team, emphasizing safety, productivity, efficiency, and service delivery
  • Identified and implemented continuous improvement opportunities and customer satisfaction initiatives
  • Implemented production, productivity, quality, and customer service standards
  • Spearheading expansion and management of Premier Care Medical Transportation, overseeing operations across (3)three facilities from Western NC to Eastern Coast of NC
  • Implemented CTS Para-transit trip management and billing software company-wide
  • Secured corporate and private contracts while retaining existing customers and contracts
  • Ensured contractual compliance of company vehicles, employees, and billing for Medicaid and other privately funded organizations through frequent system audits
  • Facilitated conflict resolution and peer mediation within organization.
  • Supervised operations staff and maintained employee compliance in accordance with organization and contractual policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Executed workforce development training programs to meet dynamic demands of the industry.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Program Manager

Biblical Counseling Services
03.2007 - 07.2010
  • Managed state-of-art Tele-Psychiatry program, coordinating and scheduling services for clients, maintaining clinical documentation, processing prescriptions, and distributing notes from psychiatric sessions to therapists or case managers
  • Maintained financial data and records for clients receiving psychiatric services
  • Managed state-funded services, ensuring current authorizations were in place for each client, completing and submitting authorization documentation, and tracking authorizations using Excel spreadsheets and Microsoft Word
  • Managed billing entry, including data entry, insurance pre-authorization, insurance validation, customer service, and bill preparation
  • Worked one-on-one with at-risk children as a Habitation Technician to help them interact successfully with others and build self-confidence
  • Assisted in implementing (2) two programs that provided comprehensive mental health care to clients: IPRS state funding program, which offered clients without insurance financial support needed to seek counseling
  • Tele-Psychiatry program, which allowed clients to consult with licensed psychiatrists via secure internet connection and high-resolution webcam, significantly reducing waiting periods.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout program lifecycle.

Armed Agent

Wackenhut Security Services
10.2004 - 09.2007
  • Provided exceptional customer service while maintaining professionalism and confidentiality when interacting with federal employees, dignitaries, high profile dignitaries, contractors, and other personnel on site.
  • Improved overall facility security through participation in vulnerability assessments and implementation of recommended improvements.
  • Safeguarded classified information by enforcing strict access controls and adhering to established security standards.
  • Assisted in development of security plans for special events or high-profile visits, ensuring adequate protection measures were implemented.
  • Maintained safe environment for federal employees and visitors through proactive surveillance and monitoring of CCTV systems.
  • Conducted detailed incident reports, documenting occurrences for review by management and ensuring appropriate follow-up actions were taken.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Participated in regular training sessions to maintain proficiency in use of firearms, self-defense techniques, and other critical skills necessary for effective job performance.
  • Demonstrated adaptability by adjusting security procedures as needed due to changing threat levels or evolving risk assessments.
  • Collaborated with fellow officers to ensure seamless communication and consistent application of security measures across all shifts.
  • Used interpersonal communication skills to defuse and de-escalate situations, maintaining peaceful resolve
  • Maintained professional appearance and demeanor while interacting with public and elected officials in my area of operation
  • Monitored and investigated suspicious vehicles and persons attempting to gain access to installation
  • Interviewed patrons and other personnel to determine their intent while in my area of operation
  • Provided security for classified and restricted facilities and operations
  • Conducted surveillance and counter-surveillance operations
  • Maintained firearms certifications and physical fitness standards annually
  • Obtained and maintained eligibility for elevated classified security clearance.
  • Developed strong working relationships with local law enforcement agencies to enhance cooperation during emergency situations or joint operations.
  • Supported disaster preparedness efforts through participation in drills or exercises designed to test response capabilities in various scenarios.
  • Responded swiftly to emergency situations, coordinating with law enforcement agencies and providing accurate information for informed decision making.
  • Prevented unauthorized access to restricted areas by verifying credentials and maintaining strict adherence to entry protocols.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Managed crisis situations effectively through well-researched contingency plans and swift decision-making abilities.
  • Conducted regular training sessions for team members, enhancing their skills and knowledge in defensive tactics and threat mitigation techniques.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Wrote detailed reports of all security breaches and investigations.
  • Regularly conducted drills with fellow team members to ensure seamless coordination in high-stress situations requiring rapid response times.
  • Provided personal protection to high-profile personnel and dignitaries, ensuring their security during public appearances and travel.
  • Maintained strict confidentiality regarding sensitive intelligence and operational security measures at all times.
  • Demonstrated quick decision-making abilities in high-pressure situations, mitigating potential risks effectively.
  • Reduced security threats by implementing proactive surveillance measures and coordinating with local law enforcement agencies.

77F Petroleum Supply Specialist

US Army-82nd Airborne
04.2002 - 06.2004
  • Purification of petroleum fuels
  • Test quality of petroleum fuel and document results
  • Assembled refueling systems and equipment and performed quality assurance.
  • Tested fuel products and handled hazardous materials.
  • Conducted regular audits of petroleum storage facilities, ensuring compliance with safety regulations and environmental standards.
  • Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.
  • Maintained refueling and fuel testing equipment
  • Maintained IRF 18-hour Rapid Deployment readiness of equipment and personnel
  • Maintained firearms marksmanship and Airborne qualifications
  • Continued ongoing Close Quarters Combat (CQC) training.
  • Developed comprehensive contingency plans to address potential disruptions in supply chain, minimizing risks and downtime.
  • Handled and transported fuel to vehicles and aircraft.

Education

NC Paramedic Credentials -

Caldwell Community Technical Institute
Hudson, NC
12.2019

DOD Armed Agent -

DOD Armed Agent
Fort Bragg, NC
12.2004

High School Diploma -

Willard High School
Willard, MO
04.2002

Skills

  • Advanced Life Support
  • Documentation And Reporting
  • Critical decision-making skills
  • Direct Patient Care
  • Situational Awareness
  • Self-defense techniques
  • Hostile environment training
  • Explosive Detection
  • Perimeter security
  • Emergency Response
  • Interpersonal Communication
  • Firearms expertise

Certification

  • Paramedic

Timeline

Connection Pastor

Christ Alive Church
05.2018 - 04.2020

NC Paramedic

Catawba County EMS
06.2017 - 08.2024

Operations Manager

Premier Care Medical Transportation
01.2014 - 06.2017

Program Manager

Biblical Counseling Services
03.2007 - 07.2010

Armed Agent

Wackenhut Security Services
10.2004 - 09.2007

77F Petroleum Supply Specialist

US Army-82nd Airborne
04.2002 - 06.2004

NC Paramedic Credentials -

Caldwell Community Technical Institute

DOD Armed Agent -

DOD Armed Agent

High School Diploma -

Willard High School

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Richard Merritt