RICHARD MICHAEL
Clearwater,FL
Summary
Dedicated Service Technician with expertise in installation, repair, and preventive maintenance. Proven ability to troubleshoot and resolve equipment issues, ensuring optimal performance and customer satisfaction.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Service Technician
Everon Solutions
Tampa, FL
01.2015 - Current
- Implemented troubleshooting protocols that reduced downtime and increased customer satisfaction.
- Diagnosed and repaired technical issues on various equipment to ensure optimal performance.
- Conducted routine maintenance checks to enhance equipment reliability and longevity.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repaired, and restored machines to peak performance.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Service Technician and Installer
M.R. Security Inc.
Oldsmar, FL
06.2008 - 09.2014
- Diagnosed and resolved security system malfunctions, enhancing customer satisfaction and service reliability.
- Conducted routine maintenance on surveillance equipment, ensuring optimal functionality and performance.
- Trained junior technicians on installation processes, improving team efficiency and knowledge transfer.
- Collaborated with clients to assess security needs, delivering tailored solutions that met requirements effectively.
- Managed inventory of tools and equipment, streamlining procurement processes for improved resource availability.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Conducted routine maintenance checks to enhance system reliability and performance.
Education
High School Diploma -
Tarpon Springs High School
Tarpon Springs, FL06.1982
Skills
- Installation and maintenance
- Preventive Maintenance
- Troubleshooting skills
- Diagnostic skills
- Vehicle Operation
- Attention to detail
- Self-directed work
- Punctual and reliable
- Customer service
Certification
Honeywell
DMP
Silent Knight
FASA BASA
Timeline
Service Technician
Everon Solutions
01.2015 - Current
Service Technician and Installer
M.R. Security Inc.
06.2008 - 09.2014
High School Diploma -
Tarpon Springs High School