Summary
Overview
Work History
Skills
Accomplishments
Timeline
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RICHARD MICHAEL MEEGAN

Jackson Heights,USA

Summary

A highly efficient provider of luxury hotel concierge services with over 20 years of experience in the hospitality industry. Known for prioritizing exceptional customer service and cultivating relationships with high-profile celebrities, dignitaries, and affluent clientele, along with a vast network of vendor contacts that turn guests' desires into reality. Resourceful and driven by challenges, consistently exceeding the expectations of elite clientele by crafting personalized, bespoke experiences and creating unforgettable memories.

Overview

25
25
years of professional experience

Work History

Hotel Concierge

The Langham Hotel
New York, NY
06.2022 - Current
  • Create and execute customized guest experience itineraries, facilitate leisure activities, special events, transportation (land, sea and air), and offer personalized insight on all of New York's attractions and exquisite dining options.
  • Worked alongside the VIP guest relations team to guarantee all arriving guests' needs were met by being proactive, intuitive and resourceful.
  • Trained new concierge staff members on best practices for delivering exceptional customer service while adhering to company standards and policies.
  • Developed and nurtured strong vendor relationships within the hospitality industry while cultivating partnerships with emerging and prominent businesses, including restaurants and entertainment venues, to guarantee a personalized and exceptional experience for our guests.

Hotel Concierge

Casa Cipriani
New York, NY
08.2021 - 06.2022
  • Member of the opening team for Cipriani's first private membership club, hotel, and ballroom.
  • Created a concierge emporium consisting of items frequently requested by guests containing both complimentary and products available for purchase, creating guest convenience as well as added revenue for the hotel.
  • Conducted informative tours of the property for potential clients, showcasing unique features that set the hotel apart from competitors.
  • Attend meetings in order to network and discuss current hospitality trends and learn about new options to recommend to our elite guests and colleagues.

Hotel Concierge

Peninsula New York
New York
05.2006 - 03.2020
  • Managed guest reservations and effectively handled special requests to create customized experiences tailored to individual preferences.
  • Nurtured interdepartmental relationships and increased communication to ensure all facets of the guests' experiences were seamlessly executed as well as personalized.
  • Provided exceptional service to VIP clientele by anticipating their needs and offering personalized attention throughout their stay.
  • Engaged guests daily in order to create special memories and unforgettable experiences for each guest.

Hotel Concierge

Swissotel The Drake
New York, NY
05.2003 - 05.2006
  • Maintained detailed communication with guests and vendors in order to make special arrangements and services including transportation, dining, sightseeing, and an array of entertainment options.
  • Held a multifaceted role tasked with many inter-departmental responsibilities such as overseeing our business center and bell door staff.
  • Harnessed relationships with local vendors and business owners to create a network of services aimed at maximizing the guests' experience.
  • Followed up with guests on their experience regarding their stay and the services arranged by the Concierge to ensure total guest satisfaction.

Concierge Front office Manager

Cipriani Hotel & Casino
Punta Del Este, Uruguay
12.2002 - 05.2003
  • Assisted in the implementation of operational procedures for both the front office as well as the Concierge Desk.
  • Member of opening working with General Manager to assist in opening and structuring of Front office for this new Luxury Hotel resort and Casino.
  • Balanced the responsibilities of staffing, scheduling, and payroll for all front-office departments.
  • Appropriated workflow assignments to associates, and staffed projects ensuring adequate resources were available and quality was at the forefront for this premier luxury hotel collection.

Bellman/Doorman/Front Desk/Concierge

The Regent Wall Street
New York
11.1999 - 12.2002
  • Member of the opening team and 1st Employee of the Year.
  • Kept current on local events and attractions so as to provide accurate information and recommendations to guests seeking unique experiences.
  • Served as a fundamental player in the success of this boutique hotel.
  • Reviewed processes and procedures to ensure the opulence and grandeur of the experiences that our guests envisioned were brought to life.
  • Provided curbside meet and greet as well as assistance with baggage and transportation in a challenging area such as Wall Street.

Skills

  • Effective Written Communication
  • Detail Orientation
  • Consistent Follow-Up
  • Proficient in Managing Multiple Tasks
  • Personalized recommendations
  • Multilingual, Proficient in English and Spanish
  • MS Office: Word, Excel, PowerPoint, Sevenrooms, Peoplevine, Zoom, Teams
  • Project Management Systems: GEAC, FIDELIO, OPERA, HOTSOS, SHIJI, ALLIANTS

Accomplishments

  • Member of Les Clefs d’Or USA
  • New York City Association of Hotel Concierges
  • Big Apple Awards Concierge of the Year
  • Recognized as Employee of the Month/Year on several occasions

Timeline

Hotel Concierge

The Langham Hotel
06.2022 - Current

Hotel Concierge

Casa Cipriani
08.2021 - 06.2022

Hotel Concierge

Peninsula New York
05.2006 - 03.2020

Hotel Concierge

Swissotel The Drake
05.2003 - 05.2006

Concierge Front office Manager

Cipriani Hotel & Casino
12.2002 - 05.2003

Bellman/Doorman/Front Desk/Concierge

The Regent Wall Street
11.1999 - 12.2002

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RICHARD MICHAEL MEEGAN