Summary
Overview
Work History
Education
Skills
Certifications and Associations
Technology Experience
Timeline
Generic

Richard Miller

Summary

Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.

Overview

27
27
years of professional experience

Work History

Program Manager / Senior Building Optimization Engineer

CBRE
08.2016 - Current
  • Manage GSAlink program daily operations
  • Develop and provide weekly, monthly quarterly executive level status reports
  • Manage project resources to achieve optimum results while maintaining project budgets
  • Continuously improving process and procedures to meet the needs of the client
  • Provide training and support for all users to achieve the desired KPI outcomes
  • Complete all project billing, forecasting, & estimating as required
  • Complete full site integrations into GSAlink from various BAS systems

Supervisor Facilities & HVAC Aurora St Lukes Medical Center

Aurora Health Care
07.2014 - 01.2016
  • Supervise day to day operations of the Aurora St
  • Lukes Medical Center Facilities and HVAC Departments servicing a four million square foot hospital complex including a critical data center that supports 15 hospitals, 185 clinics, and 80 pharmacies in the Aurora Health Care system
  • Oversee all construction projects to be sure all subcontractors are maintaining strict Aurora Health Care standards
  • Write project specifications and standards for retrofit and new projects within the Aurora St Lukes Medical Center complex including writing project scope for request for proposals
  • I sit on the environment of care committee and the water management committee
  • Participate in all construction meetings to provide and receive status updates for all facets of projects
  • Prepare and maintain budgets for operational and capital expenses
  • Negotiate with vendors to assure competitive pricing on all facility services and supplies
  • I implemented a 'keepstock' program with several vendors to assure proper levels of stock supplies
  • Maintain all compliance items necessary for OSHA, NEC, NFPA, and successfully passed inspections by The Joint Commission and CMS
  • Implement and enforce department policies and procedures, and safety and health regulations
  • Perform human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale
  • Recommends hiring, terminations, compensation changes, promotions, corrective action decisions, and terminations.

HVAC Division Manager

Inland Companies
07.2008 - 07.2014
  • Manage and prioritize daily work orders, assign work orders to technicians efficiently utilizing their skill set to assure all work is completed on time and on budget
  • Provide written follow up with customers keeping them informed of progress or completion of their work requests
  • Audit energy use for existing HVAC equipment and provide solutions to increase equipment efficiencies
  • Work with property managers for budgeting purposes while providing a successful preventative maintenance program
  • Prepare written scope of work for large projects from architect drawings or verbal meetings followed by request for proposals from outside contractors
  • Review and qualify proposals before assigning work as needed
  • Inspect completed assigned work to assure all work was completed per specification and meets all applicable regulatory codes
  • Complete jobsite inspections for replacement equipment and provide written proposals with consideration for all state and local building codes, NEC codes, and NFPA codes
  • Develop and maintain preventative maintenance programs for various equipment and facilities including data centers
  • Responsible for the HVAC comfort, maintenance and reliability of approximately 40 properties with over 5 million square feet of space, This includes class A office, retail, multi-use commercial, multifamily residential and warehouse space including Aurora Pharmacy, Footlocker, BMO Harris Bank, Wells Fargo, Monster Worldwide, Mattress Firm of WI
  • Operate and maintain building automation systems including, Trane Tracer Summit, Metasys, Carrier Comfort Network, and Niagara
  • Develop and maintain interpersonal relationships within and outside of our organization to assure strong working relationships
  • Negotiate with vendors to secure favorable pricing and terms for supplies and services.

Service Manager/Sales

Indoor Air Quality Specialists
05.2004 - 07.2008
  • Schedule service technicians to achieve maximum productivity
  • Applied Quoted Service Pricing program to increase service ticket revenue
  • Added Planned Maintenance Agreement program to company offerings to encourage customer retention
  • Wrote sales proposals for new and replacement HVAC systems
  • Maintained inventory of parts & supplies for service and installation departments
  • Participated in ongoing training programs to further my knowledge within the industry
  • Design, fabricate & install sheet metal duct and fittings
  • Diagnose & repair various brands and capacities of heating and cooling equipment in residential and commercial applications.

Owner/ Operator

The Comfort Zone
06.1997 - 04.2004
  • Managed and coordinated all daily operations
  • Scheduled installations & service work to be completed
  • Directed employees, provided training and performance evaluations in order to develop and control quality of workmanship
  • Created and produced marketing materials, package pricing options, planned service agreements, and maintenance schedules
  • Wrote Proposals & Estimates for residential and commercial new construction and replacement work resulting in closed sales from $500 to over $300,000 per contract
  • Trained installers and service technicians in time management and achieved significant improvements in their productivity
  • Set up and operated home show booth resulting in excellent community relations leading to increased sales
  • Reviewed market analyses in order to determine customer needs, volume potential, price schedules and discount rates
  • Managed employees, scheduled work hours, resolved conflicts, and determined salaries for all employees
  • Developed sales campaigns to achieve in excess of $850,000 of annual sales growth
  • Analyzed and controlled expenditures of all divisions in order to maintain budgetary requirements.

Education

Harold Vincent High School
Milwaukee, WI

Milwaukee Area Technical College
Mequon, WI

Skills

    Problem-Solving

    Project Management

    Detail Oriented

    Strategic Planning

    Team leadership and direction

    Process Improvement

    Project Coordination

    Program Leadership

    Relationship Building

    Work Planning and Prioritization

Certifications and Associations

  • Wisconsin Healthcare Engineers Association Construction Certificate
  • OSHA 10-hour Training
  • International Ground Source Heat Pump Association (Geothermal accredited installer)
  • Refrigerant handling Technician
  • Refrigeration Service Engineers Society
  • Unico Systems
  • Anabec Certified applicator for mold remediation
  • Ward flexible gas piping
  • Uponor radiant product installation
  • Gastite gas piping

Technology Experience

  • Niagara N4 Certification
  • Microsoft; Office Suite
  • Google Workspace
  • Maximo, C.M.M.S. Web Works
  • Johnson Controls Metasys, Trane Tracer Summit, Carrier Comfort Network, Niagara.
  • Lightkeeper lighting control module.

Timeline

Program Manager / Senior Building Optimization Engineer

CBRE
08.2016 - Current

Supervisor Facilities & HVAC Aurora St Lukes Medical Center

Aurora Health Care
07.2014 - 01.2016

HVAC Division Manager

Inland Companies
07.2008 - 07.2014

Service Manager/Sales

Indoor Air Quality Specialists
05.2004 - 07.2008

Owner/ Operator

The Comfort Zone
06.1997 - 04.2004

Harold Vincent High School

Milwaukee Area Technical College

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Richard Miller