Richard M. Jones

Motivated customer service professional with extensive experience in providing outstanding support and resolving customer concerns. Seeking to leverage strong communication, problem-solving, and analytical skills in a remote Customer Support Representative role. Dedicated to service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Available upon request.

• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Resolved product issue through consumer testing.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.