Richard M. McGuire
Little River,SC
Summary
Skilled Commercial Refrigeration/HVAC professional with over 25 years of experience in advanced repairs and business service knowledge. Expertise includes design and repair of refrigeration and HVAC systems, particularly for critical validation in pharmaceutical and life science facilities. Proven ability to deliver remote critical service repairs across global locations, ensuring timely corrective actions that align with client business expectations.
Overview
28
28
years of professional experience
Work History
Lead Field Refrigeration Service Engineer
Azenta Life Science/Brooks Company USA
01.2022 - Current
- Weekly USA travel 85% for service repair needs on Life Science Pharmaceutical -80c, -20c, +4c +6c, refrigeration systems with S3, S2, BIO Arc validation stores. This consists of DX and Non-DX equipment with single to multiple stage phase changes for required store environmental needs design run conditions on refrigeration, driers, HVAC.
- Executed weekly travel for PM maintenance contracts, completing quarterly and annual service tasks to ensure optimal equipment performance and compliance.
- Performed repairs for customer service requests and scheduled PM, including valve plate replacements, unloader services, and sensor and condenser replacements, ensuring timely service delivery.
- Monitored global systems remotely to ensure operational efficiency.
- Controls installation and programming needs of ECS panels for RDM and X-WEB Emerson, Dixell platforms.
- Coordinated weekly flight and travel arrangements, scheduled customer meetings, maintained updated expense reports in Workday, and ensured submission of validation paperwork (SOW) in Salesforce and Oracle, supporting operations billing contracts valued at 28 million with zero call-back rate under KPIs and 90% billing utilization.
- Perform startup and or commission needs for our customer base. This includes but is not limited to Pfizer, Eli Lilly, Merck, GSX, Bristol Myers Squibb, VA, St. Jude, Vanderbilt University, Miami University, NCI, NHI, Federal Government, NC State Laboratories, UNC, Twist, Gene by Gene, Ancestry, Mayo Clinic to name a few.
- Responsible for continuing training in our learning workday, safety compliance, PPE compliance, electrical, bio equipment updates and changes.
Regional Service Manager
CE Holt Refrigeration
, NC
01.2015 - 08.2021
- Oversaw daily service operations and repairs for regional accounts totaling $7 million across grocery stores, c-stores, medical facilities, and educational institutions in North Carolina.
- Respond to additional support P1-P5 calls in self-dispatch to accordance of priority levels and location. Keep service and emergency response within KPI’s scope for 80% reactive response time, and repair completed. The last KPI close was at 97.8%.
- Supported field service operations by collaborating with teams to resolve technical issues, ensure timely repairs, and facilitate remote system diagnostics and programming.
- Managed daily workflow and support systems functions for parts and invoicing, adapting strategies to enhance service delivery and meet the needs of area technicians.
- First response with new customer needs for service account contract and Preventive Maintenance sales agreement closing.
- NC
Senior Lead Technician and Service Manager
HVAC & Refrigeration Experts/Blue Hat Mechanical
, NC
09.2011 - 01.2015
- Generated revenue of over $225K per tech annually through new sales, job quotes, and add-ons, achieving an average of $1200 to $2000 in service orders daily.
- Developed inside sales by establishing new contacts, achieving margin rates exceeding 40% in collaboration with the sales department.
- Coordinated staff development and field activities, providing continued education and necessary tools to optimize service and customer relationship management.
- Perform site surveys, train, and coach technicians, including performance management and hiring activities.
- Led Fixed Right Now initiative on HVAC/R, chilled water, and medical projects, enhancing project outcomes.
- Converted PM agreements for local and national accounts and coordinated handoff to the sales department.
- Documented new client interactions
Area Service Technician
CMS Mechanical Service
12.2008 - 01.2011
- Generated revenue of over $300K per tech annually through new sales, job quotes, and add-ons.
- Generated $500K annually in new business sales by establishing new contacts and maintaining margin rates above 43%.
- Coordinated field activities for quoting new jobs, installations, retrofits, repair services, and customer relationship management to enhance operational efficiency.
- Managed daily workflow of 13 HVAC-R technicians, ensuring timely service and repairs while maintaining quality standards.
- Updated account management records for national accounts.
- Managed the daily workflow of 13 HVAC-R technicians for service and repairs.
- Central Florida, and North Carolina
Sales Director, South and East Regions, Operations Manager
AC Direct, Inc.
10.2005 - 11.2008
- $2.0M sales annually in light commercial refrigeration and residential HVAC equipment.
- Responsible for leading process improvement to ensure high level of customer satisfaction at the lowest cost to the company.
- Coordinate installation with Install Dept and Sub Contractors on needs for client including walk threw of jobs handling Tech support.
- Technical advisor to support sales and customer post-sales interaction.
- Customer service support Design & Consulting.
Working Superintendent HVAC Utilities Department Physical Plant Campus Medical
University of Central Florida
12.2003 - 09.2005
- Implemented team culture through regular meetings, working with team members daily in field and other team building activities.
- Developed a standardized annual Preventative Maintenance program for the Orlando main campus and off campus facilities to follow unit’s budget.
- Develop Training on Campus equipment from Bio-Level labs HVAC, Exhaust to refrigeration.
- Negotiated contracts for independent contractors and responsible for contract fulfillment.
- Performance managed daily workflow (service and repairs) of 9+ HVAC-R technicians who installed and repaired commercial HVAC-R systems, providing hands-on instruct DX systems.
Commercial HVAC-R Service Technician
Howard’s Refrigeration Plus, Inc.
06.1998 - 11.2003
- Performed repairs and installations of commercial refrigeration and air conditioning systems up to 50 tons, specializing in walk-in coolers, walk-in freezers, under- and over-the-counter make tables, reach-in units, parallel, and rack systems.
- Installed commercial package and split units, walk-in freezers and coolers, kitchen refrigeration products, and computer room HVAC systems including DDC.
- Consulted with customers to design tailored cooling systems that met specific business demands.
- Serviced diverse establishments including restaurants, supermarkets, ice plants, warehouses, and outlet malls, handling high-profile clients such as Cracker Barrel, Pizza Hut, Wal-Mart, Papa John's, McDonald's, Sonny's, Winn-Dixie, Alltel Football Stadium, and Flying J rest stops.
Education
High School Graduate Diploma -
Flagler Palm Coast Florida
Applied Science Degree - Advance Mechanical Refrigeration & HVAC Theory
Florida Community College Technical Institute
JacksonvilleSupervisor Skills Series -
UCF
Bell Leadership advance management training -
Chapel Hill NC
Completion of Electrical Safety Training -
Vector IACET Training - Fall Prevention, Hazard GHS, ARC Flash, Asbestos Identification, Confined Space, Lockout Tagout for Authorized Employee training
Skills
- Refrigeration engineering
- Refrigeration service
- Equipment maintenance
- Refrigeration systems
- Environmental monitoring
- Controls programming
- Technical troubleshooting
- Preventive maintenance
- Customer relationship management
- Project coordination
- Remote diagnostics
- Team building
- Effective communication
- Service sales
- HVAC
- System Troubleshooting
- Technical Documentation
- Field Service Software
- Operations Management
- Project Management
- Dispatch
- Quoting
- Time Management
- Customer management
- Refrigeration troubleshooting
Technical Experience
- Commercial Refrigeration Racks, Medium Temp and Low Temp Hillphoenix, Hussmann, Kaser Warren
- Bio Ultra Low Refrigeration, Life Sciences Process -80c -20c +4c
- E2 System operations and Programming Updates/Firmware
- Danfoss system operations
- Novar, ES1 systems operations
- Xweb Emerson Controls, Dixell
- RDM Control
- Bizer, Copeland, Carlyle, Danfoss
- Commercial Ice Machines
- Restaurants DX operations
- Propane R290 Refrigeration Certification 2018
- Chillers Glycol Loop Systems, CW, HW
- Service and Replace 2-50 Ton RTU’s CES, Lennox, York, Trane, Carrier, Munters, CES
- Gas Heat
- Industrial Refrigeration Ref Plus, Trenton
- Computer Room Lieberts HVAC
- Ductless HVAC Systems
- Dehumidification Systems
- Exhaust equipment
- Water Source HP
- Air Dryers .01 dewpoint, -78C
- VFD Units
- Fest, Kysor Air Dryers
Websites
Advanced Education And Training
- High School Graduate Diploma, Flagler Palm Coast Florida, 01/01/96
- State Refrigeration License Contractor NC
- Universal Type 3 EPA Certification
- Applied Science Degree, Advance Mechanical Refrigeration & HVAC Theory, Florida community College Technical Institute at Jacksonville, 08/01/98
- Supervisor Skills Series, UCF, 01/01/05
- Bell Leadership advance management training, Chapel Hill NC, 01/01/15
- Completion of Electrical Safety Training in accordance CFR NFPA, 01/01/12
- Vector IACET Training, 01/01/22
- Multiple manufacture training including Hoshizakie, Manitowoc, Scotsman, Trenton, Heat True R290 Certification, Mitsubishi HVAC Advance Diamond Dealer, Trane, Lennox, Carrier, York, Hussmann, Hillphoenix, Carlyle, Bitzer compressors.
- Supermarkets continue education training with Sporlan and Emerson.
- Ultra Low Refrigeration Pharmaceuticals certified.
Experience Overview - Positions
- Lead Commercial HVAC-R Service Engineer Tech, 25 years
- Field Operations Service Regional Service Manager, 14 years
- Direct-to-Customer Sales Manager, 8 years
- University Of Central Florida HVAC-R Utilities Superintendent, 3 years
Field Licenses
- NC State Refrigeration Contractor License, 09/01/13, Current
- Member of ACCA, ASHRA, 01/01/13, Current
- FLA Mechanical Journeymen License, 01/01/03
- EPA ARI Universal License Type 3, 03/01/98
- Degree in Advance Refrigeration & HVAC, Florida Community College Jacksonville, 01/01/98
Timeline
Lead Field Refrigeration Service Engineer
Azenta Life Science/Brooks Company USA
01.2022 - Current
Regional Service Manager
CE Holt Refrigeration
01.2015 - 08.2021
Senior Lead Technician and Service Manager
HVAC & Refrigeration Experts/Blue Hat Mechanical
09.2011 - 01.2015
Area Service Technician
CMS Mechanical Service
12.2008 - 01.2011
Sales Director, South and East Regions, Operations Manager
AC Direct, Inc.
10.2005 - 11.2008
Working Superintendent HVAC Utilities Department Physical Plant Campus Medical
University of Central Florida
12.2003 - 09.2005
Commercial HVAC-R Service Technician
Howard’s Refrigeration Plus, Inc.
06.1998 - 11.2003
High School Graduate Diploma -
Flagler Palm Coast Florida
Applied Science Degree - Advance Mechanical Refrigeration & HVAC Theory
Florida Community College Technical Institute
Supervisor Skills Series -
UCF
Bell Leadership advance management training -
Chapel Hill NC