-Working directly with Underwriters in closing out new issue municipal bond deals from inception to final closeout
-Handled reconciling and paying out co-managers for Municipal bond deals adhering to all G-11 requirements
Client Resolution Specialist
UBS
09.2017 - 07.2022
-Managed Accounts
-Worked directly with assisting Financial Advisors in the account opening process as well as day to day operations for all managed account types that UBS offers
-Was a member of the managed account escalation team which worked in cohesion with other members of the team when a resolution could not be found
It was our responsibility to problem solve
-Responsible for training new employees on the desk
Assisted with product knowledge as well as how to conduct oneself while on the phone with financial advisors
-Trading Operations
-Was on the team responsible for assisting FA’s with the rollout of the new trading platform (Vestmark)
-Responsible for advising Financial Advisors on the various trade types the system would offer and what was best suited for them
-Capital Markets
-Worked to assist Financial Advisors with products such as Taxable Fixed Income, Municipals, Structured Products, and Foreign Exchange through the UBS system
Education
Bachelor of Science - Marketing
Adelphi University, Robert B. Willumstad School of Business
Skills
Microsoft office
Analytical thinking
MS Excel
Time management
Timeline
Trading Services Analyst
JP Morgan
07.2022 - Current
Client Resolution Specialist
UBS
09.2017 - 07.2022
Bachelor of Science - Marketing
Adelphi University, Robert B. Willumstad School of Business