Richard Moffitt
Smyrna,TN
Summary
Accomplished Customer Service Agent with a proven track record at United Ground Express, adept in problem resolution and data entry. Excelled in fostering customer loyalty through outstanding communication and active listening, ensuring high satisfaction levels. Skilled in managing escalations and training peers, significantly enhancing team efficiency and customer experience.
Overview
12
12
years of professional experience
Work History
Coustomer Service Agent
United Ground Express
05.2019 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Streamlined communication processes for improved information exchange between customers and team members.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Coustomer Service Agent
Delta Global Services
09.2012 - 05.2019
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Accedemic
Franklin County High School
Winchester, TN05.1985
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Active listening
Timeline
Coustomer Service Agent
United Ground Express
05.2019 - Current
Coustomer Service Agent
Delta Global Services
09.2012 - 05.2019
Accedemic
Franklin County High School
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