Richard Monk Jr.
Brimfield,IL
Summary
Dynamic leader with a proven track record at Brimfield Grade School, adept in team management and motivational leadership. Excelled in enhancing athlete performance and fostering team unity, while streamlining service processes at Pella Windows and Doors to boost productivity. Skilled in training exercises and customer service, achieving significant improvements in client satisfaction and team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Girls Basketball Head Coach
Brimfield Grade School
216 E Clinton St. Brimfield, IL 61517
08.2023 - Current
- Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Fostered a positive team environment with clear communication and motivational techniques.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Mentored beginner players to foster sense of healthy competition and confidence prior to focusing on skill-building.
Personal Assistant
Illinois Department of Human Services
Brimfield, IL
07.2022 - 08.2024
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Monitored and reported any changes in clients' physical and mental health.
- Assisted clients with physical therapy exercises.
- Preserved patient safety by following safety protocols.
- Provided assistance with medication management.
- Developed and implemented individual care plans tailored to needs of each client.
- Coordinated appointments with medical professionals.
- Developed and implemented activities to improve clients' quality of life.
- Assisted with clients or patients with daily activities by helping with bathing, grooming, dressing and meal preparation.
- Facilitated transportation to and from appointments.
- Helped clients to maintain independence and quality of life.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Service Manager
Pella Windows and Doors
Peoria, IL
07.2012 - 10.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Education
Associate of Science -
Illinois Central College
East Peoria, IL05.1997
High School Diploma -
Limestone Community High School
Bartonville, IL05.1993
Skills
Team Management
Training and coaching
Motivational leadership style
Training exercises
Offensive and defensive strategy
Team Bonding
Coaching meetings
Motivational Leadership
Certification
- Paraprofessional Educator License - Illinois Department of Education.
- Illinois High School Association - (IHSA) Certification - Football and Basketball
Timeline
Girls Basketball Head Coach
Brimfield Grade School
08.2023 - Current
Personal Assistant
Illinois Department of Human Services
07.2022 - 08.2024
Service Manager
Pella Windows and Doors
07.2012 - 10.2022
Associate of Science -
Illinois Central College
High School Diploma -
Limestone Community High School