Richard Morales
New Hyde Park,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
27
27
years of professional experience
Work History
FedEx Manager/Driver Trainer
Rlawson, Inc.
Bethpage, NY
09.2013 - 12.2024
- Developed and implemented training programs to elevate team performance and skill sets.
- Analyzed data trends to inform strategic decision-making and improve service delivery outcomes.
- Established key performance indicators to monitor progress and drive continuous improvement initiatives.
- Facilitated regular team meetings to promote collaboration and address challenges proactively.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Managed over 25 employees
Claims Examiner
Wright Risk Management
Garden City, NY
09.2012 - 08.2013
- Analyzed and processed insurance claims to ensure compliance with company policies and regulations.
- Evaluated claims documentation for accuracy, identifying discrepancies and facilitating timely resolutions.
- Collaborated with cross-functional teams to enhance claims processing efficiency and improve customer satisfaction.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
Claims Representative
State Farm
Uniondale, NY
03.1998 - 06.2012
- Resolved customer inquiries regarding claims processes and coverage options.
- Processed insurance claims efficiently, ensuring accuracy and compliance with company policies.
- Evaluated claim documentation to determine validity and eligibility for benefits.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Negotiated favorable settlements with claimants, resulting in cost savings for the company.
Education
Associate of Business Administration -
Drake Business School
Flushing, NYHigh School Diploma -
Hillcrest High School
Jamaica, NYSkills
- Customer service
- Team leadership
- Decision-making
- Staff training and development
- Verbal and written communication
- Time management
- Complex Problem-solving
- Goal setting
- Documentation and reporting
- Relationship building
- Staff development
- Workforce management
- Performance evaluations
Languages
Spanish
Native or Bilingual
Timeline
FedEx Manager/Driver Trainer
Rlawson, Inc.
09.2013 - 12.2024
Claims Examiner
Wright Risk Management
09.2012 - 08.2013
Claims Representative
State Farm
03.1998 - 06.2012
Associate of Business Administration -
Drake Business School
High School Diploma -
Hillcrest High School