Fhenix Staples
Tacoma,WA
Summary
Organized Patient Scheduler known for high productivity and efficiently completing tasks. Skilled in patient registration, appointment scheduling software, and medical terminology which ensure smooth operation of healthcare facilities. Excel in communication, empathy, and problem-solving, ensuring patient satisfaction and streamlined workflow.
Overview
10
10
years of professional experience
Work History
Residential Counselor
Comprehensive Life Resources
10.2020 - Current
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Conducted intakes of new clients and developed individualized treatment plans based on their needs.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
- Responded promptly to any emergency situations that may arise within the residence.
- Ensured compliance with all safety regulations set forth by local authorities.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Educated family members about the importance of following through with treatment plans.
- Collaborated with other counselors to develop programs that address needs of residents.
- Supervised self-administration of medications for residents.
- Communicated with staff to resolve problems with individual students.
Assistant Inventory Clerk
Walmart
03.2015 - 10.2020
- Managed the ordering, receiving, storing, and distribution of goods in accordance with company policies.
- Prepared monthly reports summarizing inventory activity and adjustments.
- Oversaw shipping, receiving operations including loading, unloading trucks and verifying contents against paperwork.
- Researched alternate suppliers when necessary due to out-of-stock issues.
- Ensured compliance with safety regulations in accordance with OSHA standards.
- Responded promptly to customer inquiries regarding product availability.
- Assisted in training new staff members on proper inventory management procedures.
- Adhered to government standards, protecting sensitive, and confidential information from possible data breaches.
- Used critical thinking and data analysis to continually improve inventory strategies.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Monitored database system to prepare and deliver customer orders on time.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
Education
Tacoma Community College
Tacoma, WASkills
- Strong interpersonal communication
- Crisis intervention and conflict resolution
- Knowledge of mental health and behavioral issues
- Empathetic and compassionate approach
- Team collaboration and support
- Case management and documentation
- Ability to develop and implement therapeutic activities
- Experience with diverse populations and cultural sensitivity
- First Aid and CPR certified
- Ability to maintain confidentiality and professional boundaries
- Appointment Scheduling
- Medical Terminology Knowledge
- Patient Care Coordination
- Attention to Detail
- Customer Service Orientation
- HIPAA Compliance Understanding
Leadership Experience
Successfully oversee multiple floors without supervision. Guided multiple shifts and various personnel on how to properly complete inventory inspection.
References
Available upon request.
Timeline
Residential Counselor
Comprehensive Life Resources
10.2020 - Current
Assistant Inventory Clerk
Walmart
03.2015 - 10.2020
Tacoma Community College
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