Richard M. Orvino
Plainfield,IL
Summary
Energetic and driven professional with passion for building and maintaining client relationships. Possesses deep understanding of client management principles and excels in communication and problem-solving. Dedicated to driving client satisfaction and achieving impactful results.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Developed skills in client relationship management within high-paced corporate environment, now seeking to transition into new field. Excels in communication and strategic planning to meet client needs. Ready to leverage these skills in new and challenging setting.
Overview
27
27
years of professional experience
Work History
Senior Client Executive
Hinge Health
08.2023 - Current
- Manage our largest enterprise accounts representing $50M annually , maintaining a high level of organization and prioritizing tasks effectively.
- Develop and maintain strong relationships with key clients, ensuring long-term business partnerships.
- Develop a reputation as a trusted advisor by consistently offering sound advice based on thorough analysis of each client's unique situation.
- Provide timely resolution of client issues, implementing preventative measures to avoid future occurrences.
- Play a key role in expanding the department''s client base, securing significant revenue growth year over year.
- Enhance client satisfaction by delivering tailored solutions and providing exceptional customer service.
- Coordinate with other departments to develop marketing campaigns aimed at increasing brand awareness among target audiences.
- Implement proactive strategies to anticipate client needs, resulting in increased loyalty and trust from key stakeholders.
- Streamline communication processes for improved client interactions, resulting in increased retention rates.
- Drive revenue growth by identifying upselling opportunities and presenting additional services to clients.
- Collaborate with cross-functional teams to address client needs promptly and efficiently.
- Mentor junior team members, fostering an environment of continuous learning and professional development.
- Deliver comprehensive reports detailing project progress and milestones achieved, keeping clients informed at all times.
- Maintain and executed yearly formal business plans.
- Exhibit high energy and professionalism when meeting with clients
- Deliverer exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Senior Client Success Manager
Teladoc Health
01.2020 - 07.2023
- Company Overview: A virtual whole person health care company
- Livongo was acquired by Teladoc Health to create the largest virtual primary and chronic care company
- Job duties remained the same and increased my portfolio to managing 15 signature / enterprise accounts
- Achieved President Club in 2021
- A virtual whole person health care company
Senior Client Success Manager
Livongo
01.2019 - 01.2020
- Company Overview: A chronic condition management company
- Own a strategic portfolio of large marquee clients with 50,000+ covered lives
- Work with clients to define and execute a Livongo program strategy, integrated with their broader benefit offerings
- Manage the end-to-end renewal process for my clients
- Collaborate with Sales to manage and grow business within my client portfolio
- Convert 'model' clients into Livongo advocates, leveraging their success for references, case studies, blogs, etc
- Drive client success in tangible metrics such as improved member health outcomes, financial benefits, member retention and renewals, and product expansion
- Develop metrics for success/ROI based on each client's goals and review progress on a regular basis
- Ensure clients and their members are utilizing key product features to maximize success
- Build and maintain productive relationships with key stakeholders at all levels, including benefit managers, VP/SVP/C-Suite execs and consultants
- Identify client challenges and risk areas, develop solutions, and execute proactively to avoid churn
- Maintain high levels of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores
- Manage client issues and escalations, collaborating with partner teams such as Client Strategy/Launch, Member Support, Operations, Analytics, R&D, and Sales
- A chronic condition management company
Strategic Business Executive
Abbott Laboratories
01.2017 - 01.2018
- On October 4, 2017, Alere was acquired by Abbott
- My role remained as National Account Executive within the Abbott Rapid Diagnostics Group to continue to support strategic growth for the Cholestech LDX platform within the wellness space including Integrated Delivery Networks, on-site health clinics and pharmacies
National Account Executive
Alere
01.2015 - 01.2017
- Company Overview: A global manufacturer of rapid point of care diagnostic tests
- Responsible for sales, account management and marketing for the Cholestech LDX device in the wellness market which included corporate wellness providers, hospital wellness, pharmacies and on-site health clinics covering 16 states
- Sales and account management for new and historical accounts
- Marketing for new products or updates in relation to the Cholestech LDX
- Developed sales strategies for rapid diagnostic division
- Contract negotiation
- Drive business at the IDN corporate level for top 10 hospitals in my region
- Managed distribution relationship to help drive revenue
- Help local sales representatives for competitive account conversions
- Provide training for new and existing sales representatives
- A global manufacturer of rapid point of care diagnostic tests
Regional Sales Manager
CHC Wellness
01.2013 - 01.2015
- Company Overview: An on-site corporate and community provider of health and wellness programs
- Accomplish regional sales objectives by establishing relationships with potential clients and selling corporate wellness programs that fit the client's needs and requirements
- Prospect potential corporate clients by researching their current programs and developing solutions that include cost-savings and fulfill all their requirements
- Maintain and expand market share by creating strategic sales plans for the region
- Cultivate relationships with clients to identify and respond proactively to needs and concerns
- Communicate with all levels of client contact, including executives, in negotiating and proposing new corporate wellness programs
- Monitor market trends in order to recommend new products and packages to development team, attending trade promotions and reading professional publications in the healthcare industry
- Successfully achieved the first-year new revenue goal of $300,000
- An on-site corporate and community provider of health and wellness programs
Account Manager
Elmhurst Memorial Hospital
01.2011 - 01.2013
- Company Overview: A general medical and surgical hospital
- Managed accounts for the Occupational Health Program, identifying and prospecting potential clients, while maintaining close contact with key account holders to develop profitable relationships
- Participated in developing and implementing goals and objectives, creating business plans, budgets and program growth strategies
- Exceeded sales goals annually to generate over $200,000 in new business
- Developed relationships with the 50 top accounts, maintaining a 95% retention rate
- A general medical and surgical hospital
Sales Executive
The Evaluation Group
01.2008 - 01.2011
- Company Overview: An independent medical exam company
- Established contact with potential clients, including insurance companies, third-party administrators, defense law firms and self-insured companies to develop new business opportunities for selling medical exams
- Recruited physicians to perform the exams, creating a successful business cooperation
- Maintained communication with clients and physicians to help drive company goals and increase profitability
- Analyzed strategic sales programs, determining results and monitoring sales and margin to effect changes for more positive outcomes
- Increased account base by 40% within one year
- An independent medical exam company
Account Manager
Concentra Medical Centers
01.2004 - 01.2008
- Company Overview: A leading nationwide healthcare provider
- Developed long-term relationships with key accounts, connecting with business executives and stakeholders to increase market share and liaise between customers and cross-functional teams to ensure positive client interaction
- Conducted research on current clients to identify potential changes to the program for a customized approach to customers and increase growth opportunities
- Exceeded the company's retention rate goal of 90% to reach 117% retention, achieving the highest revenue growth in the country for 2004
- A leading nationwide healthcare provider
Health Services Manager
Concentra Medical Centers
01.2000 - 01.2004
- Company Overview: A leading nationwide healthcare provider
- Ensured the facilities were providing the most effective patient care, coordinating services to create loyal clients who provide referrals
- Established contact with potential clients, setting up meetings or tours of the clinics to increase business opportunities
- Received multiple 'Health Services Manager of the Quarter' awards for exemplary service
- A leading nationwide healthcare provider
Center Operations Manager
Concentra Medical Centers
01.1999 - 01.2000
- Company Overview: A leading nationwide healthcare provider
- Oversaw the administration, direction and coordination of the clinic, monitoring employee orientation and job training, supervising the activities and assisting with patient flow to minimize wait times and ensure the best possible care was provided to every patient
- Consulted with physicians, nurses, medical and non-medical staff to develop operational plans, enforcing the policies and procedures and identifying processes that could be improved upon
- Processed payroll, monitoring staff hours to ensure the clinic met budgetary constraints while also providing high levels of care to every patient
- Facilitated leadership meetings to assist with the training and developing of team members
- A leading nationwide healthcare provider
Bill Collector
Concentra Medical Centers
01.1998 - 01.1999
- Company Overview: A leading nationwide healthcare provider
- Monitored patient accounts, researching charges and contacting insurance companies and patient employers to receive payments for services rendered
- A leading nationwide healthcare provider
Education
Bachelor of Science - Business
Elmhurst University
Elmhurst, IL05-1998
Skills
- Relationship management
- Conflict management
- Customer service excellence
- Problem-solving skills
- Understanding customer needs
- Attention to detail
- Effective communication
- Product knowledge
- Professionalism
- Interpersonal skills
- CRM proficiency
Timeline
Senior Client Executive
Hinge Health
08.2023 - Current
Senior Client Success Manager
Teladoc Health
01.2020 - 07.2023
Senior Client Success Manager
Livongo
01.2019 - 01.2020
Strategic Business Executive
Abbott Laboratories
01.2017 - 01.2018
National Account Executive
Alere
01.2015 - 01.2017
Regional Sales Manager
CHC Wellness
01.2013 - 01.2015
Account Manager
Elmhurst Memorial Hospital
01.2011 - 01.2013
Sales Executive
The Evaluation Group
01.2008 - 01.2011
Account Manager
Concentra Medical Centers
01.2004 - 01.2008
Health Services Manager
Concentra Medical Centers
01.2000 - 01.2004
Center Operations Manager
Concentra Medical Centers
01.1999 - 01.2000
Bill Collector
Concentra Medical Centers
01.1998 - 01.1999
Bachelor of Science - Business
Elmhurst University
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