Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Richard M. Perez

Fort Worth

Summary

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

20
20
years of professional experience

Work History

Store Manager

Academy Sports and Outdoors
10.2019 - Current
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Assistant Store Manager

Walmart
10.2018 - 10.2019
  • Drive sales and financial performance of assigned areas
  • Ensure compliance with company policies and procedures
  • Model, enforce, and provide direction and guidance to hourly associates and department managers on proper customer service approaches and techniques
  • Ensure customer needs, complaints, and issues are resolved within company guidelines and standards
  • Participate in community outreach programs and support associates in serving as good members of the community
  • Maintain firearms sales, TABC, and food certifications
  • Provided weekly work schedules to employees to accommodate business demands

Curbside Manager

H-E-B
01.2016 - 10.2018
  • Responsible for the total operation of an HEB e-commerce curbside and home delivery department including customer and partner relations, merchandising, and financial
  • Used independent judgment in making employee-related and business decisions related to product and department strategies, hiring, promoting, disciplining, suspending, discharging, rewarding, or engaging in resolving partner-related matters
  • Supervised, coached, developed, trained team, and built relationships by fostering teamwork
  • Ensured SOP was executed and managed shrink to at or below budget
  • Maintained facility in a creative and customer-friendly manner to maximize sales and gross profit potential
  • Reviewed and analyzed financial store reports to formulate strategies to grow the business
  • Provided superior customer service
  • Completed School of Retail Management (SORM)

Flooring Sales Representative

Yates Flooring Center, Mid-Tex of Midland and Crenshaw Flooring
05.2012 - 01.2016
  • Served residential and commercial customers with selections, measures, estimates, and installations
  • This included providing detailed knowledge about specific products, recommending the best flooring to fit the customer's needs, measuring and estimating project needs, providing a professional proposal to each customer, communicating with vendors to order, tracking and fulfilling orders, collecting payments, scheduling, planning and following-up with every aspect of the installation process, and resolving any issues that may arise
  • Successfully built lasting relationships with repeat customers, served new customer walk-ins, and reached out to obtain new accounts
  • Accomplished over $950,000 in sales while sustaining a 35% profit margin during my time as a flooring sales representative

Key-Carrying Department Supervisor

The Home Depot
03.2005 - 05.2012
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Built and designed large displays weekly to promote specific products.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.

Education

High School Diploma -

Lubbock High School

Education Administration

Texas Tech University
Lubbock, TX

Business Administration And Management

Midland College
Midland, Texas, TX

Skills

  • Analytical Problem-Solving
  • Customer Service Expertise
  • Retail Store Operations
  • Training and mentoring
  • Leadership development
  • Inventory management
  • In-Store Merchandising
  • Operations management
  • Strategic Work Organization
  • Payroll Administration
  • Sales Data Analysis
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Academy Sports and Outdoors
10.2019 - Current

Assistant Store Manager

Walmart
10.2018 - 10.2019

Curbside Manager

H-E-B
01.2016 - 10.2018

Flooring Sales Representative

Yates Flooring Center, Mid-Tex of Midland and Crenshaw Flooring
05.2012 - 01.2016

Key-Carrying Department Supervisor

The Home Depot
03.2005 - 05.2012

High School Diploma -

Lubbock High School

Education Administration

Texas Tech University

Business Administration And Management

Midland College

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Richard M. Perez