Richard Murkins Jr
Akron
Summary
Friendly Inbound Call Center Representative with many years of experience using company policies and practices to establish professional and positive relationships with customers. Self-directed and hardworking individual possessing outstanding phone demeanor and excellent data entry abilities. Organized multitasker dedicated to actively contributing to organizational growth. I show empathy for customers and can handle upwards to 100 calls a day but not limited to.
Overview
5
5
years of professional experience
Work History
Inbound Call Center Representative
Spectrum
Akron
12.2023 - 03.2025
- Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
- Identified and escalated priority issues as needed.
- Followed up with customers to ensure their requests were addressed properly.
- Adhered to all company policies and procedures when dealing with customers.
- Performed call backs to customers as necessary for further assistance or clarification on inquiry topics.
Inbound Call Center Representative
Leaf Filter
Hudsont
03.2023 - 12.2023
- Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
- Identified and escalated priority issues as needed.
- Followed up with customers to ensure their requests were addressed properly.
Service Manager
Dynamic auto performance
Akron
06.2020 - 08.2022
- Analyzed existing processes for potential cost savings initiatives.
- Provided technical support for hardware and software issues experienced by customers.
- Resolved customer complaints quickly and effectively.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Managed inventory levels of parts necessary for servicing customers' needs.
Education
High School Diploma -
Buchtel High School
Akron, Ohio06-1990
Skills
- I am skilled at resolving solutions
- I am skilled at descalting problems
- I show empathy towards customers
- I can handle 25-100 calls a day
Timeline
Inbound Call Center Representative
Spectrum
12.2023 - 03.2025
Inbound Call Center Representative
Leaf Filter
03.2023 - 12.2023
Service Manager
Dynamic auto performance
06.2020 - 08.2022
High School Diploma -
Buchtel High School