RICHARD MUSEUMS
Manning,SC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. I am attempting to expand my career with an organization with depth to offer development into multi-unit management. My other interests in the career path are training and sales development. I am also very interested in the technical side of the business and leading employees to service customer with unique issues.
Overview
29
29
years of professional experience
Work History
Mobile Manager
T-Mobile
08.2014 - 08.2024
- Elevated several of the Carolina's lowest performing doors through coaching the behaviors of the store team
- Created one of the highest volume teams through talent selection and training
- Provided feedback and recommendations on employee performance
- Lead and directed positive and professional relationships with co-workers, guests, and vendors
- Provided a courteous, world class shopping experience for all customers
- Resolved all customer escalations quickly and efficiently
- Selected to be the Retail Integration Leader during the Sprint integration
- During the integration process cross-pollinated the Sprint and T-Mobile Teams
- Serving as the HR Point of Contact and assisted the district manager in same efforts
- Leveraged this role to train cross-brand staff on opposite systems.
Retail Store Training Manager
RSTM
05.2006 - 08.2014
- Responsible for retail operations in several NY/NJ high volume operations with multiple secondary leaders
- Stretch assignment was high multi-session seasonal onboarding for the region (prior to Market Learning Centers)
- Performed various cross functional stretch assignments with LP and training.
District Manager
Mitchell Wireless
11.1995 - 04.2006
- Controlled P&L, hiring, training and sales management of a team of over 40 people
- Managed a team of 5 store managers and assistant store managers to facilitate in their driving of sales results leading to the total profitability of the organization.
Education
BS - Applied Economics (Management
Ithaca College
Skills
- Wireless Devices (Apple and Android troubleshooting)
- Windows/Excel/PowerPoint/Teams
- Inventory and operational controls
- Kronos/UKG
- Workday
- Staff Development
- Financial Management
- Strategic Planning
- Performance Management
- Operations Management
- Business Development
- Staff Training and Development
Timeline
Mobile Manager
T-Mobile
08.2014 - 08.2024
Retail Store Training Manager
RSTM
05.2006 - 08.2014
District Manager
Mitchell Wireless
11.1995 - 04.2006
BS - Applied Economics (Management
Ithaca College
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