Richard Myers
Waipahu,HI
Summary
Successful at completing new installations, updates and configuration of data center enterprise components such as servers, storage arrays, networking components, and management of cabling and labeling . Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Desktop Support Technician/Onsite Engineer
Hemmersbach
11.2021 - 06.2024
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction..
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Acquired and maintained knowledge of product offerings, current support policies and methods of support delivery to provide technically accurate solutions to users.
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Install and configuration of servers and storage arrays and their components.
- Repair and service POS systems, desktops, laptops, and printers.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
Modis Operations Technician
Adecco
03.2021 - 10.2021
- At Google Thornton. CO. .Worked in remotely driven environment
- Being agile and able to work inconstantly changing environment was key
- Building test nodes for outside clients
- Responsible for implementation parts pharmacy
- Responsible for Linux server troubleshooting
- Responsible for Smart hands switch troubleshooting.
- Integrated new technologies to better meet project needs.
- Collected, arranged and input information into database system.
- Developed and updated tracking spreadsheets using Google Sheets and Google Docs.
NSI Datacenter Technician 1
Adecco
08.2017 - 08.2019
- Machine density awareness
- Maintaining documents of machines removed from service and in-service
- Repopulating machines used in development and stability of Chrome Browser across multiple platforms
- Machine troubleshooting eliminating known hardware issues from terminally faulty machines and recoverable machines
- NPI of new racks of machines
- Ensured consolability
- Hand terminating and testing cat5e connections
- NPI of next-gen racks One on One coordination with project TPM
- Extensive workings with on-call teams
- Fleet safety using thermal detection equipment and critical visual inspection
- Machine troubleshooting and use of software for remediation
- Deployment and decomishing of thousands of machines
- Experience with Data center migrations Power audits
- Lead visiting TVC’s in tasks that were required to accomplish tasks
- Time sensitive rack relocation
- Continuous contact with customer and team leads directing workflow
- Re-inventory of parts using GUTS ticket creation system
- Run and verify new network connections
- Data center floor clean up.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Entered device locations and cable connections into database.
- Recorded received products into database using asset tags information, product manufacturer, model and serial number.
- Identified and reported problem devices and replaced defective parts.
- Dressed and labeled cables for easy identification and traceability.
- Assisted with performing infrastructure readiness tests.
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Conducted inventory control and reported stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
Education
Certified Fiber Optic Technician - Fiber Optics
Brierwood Technical Institute
Woodstock, GA08.2016
Skills
- Operational efficiency support
- Experienced in hardware troubleshooting and installation
- Client relationship management
- Skilled in team dynamics
- Operating system deployment
- Equipment maintenance
- Technical troubleshooting skills
- Inventory management documentation
- Certified in fiber optics technology
Certification
- certified fiber optic technician Training - 8/16/16
Snorkeling and photography
Upon relocating to Hawaii I became very active in snorkeling on the island of Oahu. I have been fortunate to have swam with sharks, various species of rays and other indigenous sea life associated to this region.
I attended Columbus State University as an fine arts major with and emphasis in photography. I lworked as a photographer with Jostens International as a school portrait photographer.
Timeline
IT Desktop Support Technician/Onsite Engineer
Hemmersbach
11.2021 - 06.2024
Modis Operations Technician
Adecco
03.2021 - 10.2021
NSI Datacenter Technician 1
Adecco
08.2017 - 08.2019
Certified Fiber Optic Technician - Fiber Optics
Brierwood Technical Institute
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