Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Publications
Timeline
Generic

RICHARD NEAL

Chattanooga,TN

Summary

Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Manager

TitleMax
06.2024 - Current
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Made 100 plus phone calls per day to schedule a minimum of 4 appointments per day to increase store operational profit by 70% month over month.

Owner/Operator

Clutter Busters
05.2020 - Current
  • Founded and operate a successful junk and clutter removal service, specializing in residential and commercial cleanouts, decluttering, and waste disposal.
  • Develop and implement effective business strategies to drive growth and improve customer satisfaction, achieving a 80% increase in client retention.
  • Manage all aspects of operations, including scheduling, logistics, and customer service, ensuring timely and efficient service delivery.
  • Lead a skilled team in safely and responsibly removing junk, adhering to local regulations and sustainability practices.
  • Cultivate strong relationships with clients, providing personalized solutions to their clutter challenges and maintaining a high level of professionalism.

Owner/Operator

Antiques, Collectibles Online Live Auctions
08.2018 - Current
  • Increase revenue a minimum 10% growth Month over Month.
  • Co-managed all aspects of the online auctions retail business, from sourcing and listing products to pricing and customer interactions.
  • Created and maintained a user-friendly e-commerce website, ensuring a seamless shopping experience.
  • Utilized analytics tools to monitor and enhance website performance, optimizing content and making data-driven decisions to drive business growth.
  • Negotiated strategic partnerships with suppliers, reducing procurement costs while maintaining product quality.
  • Stayed updated with industry trends and evolving online marketplace policies, adapting business strategies accordingly.

Physical Therapist - Patient Transport - Marketing Agent

Brevard Accident and Injury Clinics
01.2023 - 11.2023
  • Used a variety of physical therapy modalities to aid in the recovery process post car accident.
  • Monitored and assisted patients through therapeutic exercise to increase endurance and strength.
  • Effectively communicated and collaborated with physical therapists, physicians, and other healthcare professionals.
  • Maintained a high level of knowledge about safety standards, proper body mechanics, and infection control protocols.
  • Responsible for patient transport in company vehicle to and from the patient's home. I travel between 3 locations weekly.
  • Planning and initiating marketing campaigns, hosting group lunches and seminars.

Real Estate Sales Contracts Quality Assurance Officer

Holiday Inn Club Vacations
03.2021 - 02.2023
    • Contract Compliance and Auditing:
    • Conducted thorough reviews and audits of timeshare contracts to ensure compliance with industry regulations and company policies.
    • Identified discrepancies, errors, or potential legal issues in contracts and collaborated with legal teams to rectify and improve contract language.
    • Quality Control Processes:
    • Established and maintained quality control processes to guarantee accuracy and completeness of timeshare contracts, reducing errors and disputes.

Retail General Manager

Pet Supermarket
04.2018 - 01.2020
    • Team Leadership and Development:
    • Successfully managed and led a team of 15 employees in a retail environment, fostering a collaborative and high-performing culture.
    • Implemented training programs and conducted regular performance evaluations to improve staff skills and achieve sales targets.
    • Sales and Revenue Growth:
    • Consistently exceeded sales goals, driving revenue growth by 6%-10% through effective merchandising, upselling techniques, and customer engagement strategies.
    • Analyzed sales trends, customer feedback, and market data to make data-driven decisions for product selection and pricing strategies.
    • Inventory Management:
    • Demonstrated expertise in inventory control, reducing shrinkage and ensuring optimal stock levels through effective ordering, receiving, and stock rotation procedures.
    • Implemented inventory management software/systems to streamline processes and minimize overstock and understock situations.
    • Customer Relationship Management:
    • Maintained a high level of customer satisfaction by resolving issues promptly and cultivating strong customer relationships.
    • Implemented customer-centric initiatives, such as loyalty programs and personalized shopping experiences, resulting in increased repeat business and customer loyalty.
    • Visual Merchandising and Store Operations:
    • Spearheaded visual merchandising efforts to create attractive in-store displays that enhanced the customer shopping experience and drove impulse purchases.
    • Ensured the smooth day-to-day operation of the store, including scheduling, staff supervision, and adherence to company policies and safety regulations.

Area Manager

Workout Anytime
07.2016 - 04.2018
    • Team Leadership and Development:
    • Supervised and motivated a team of fitness trainers, front desk staff, and support personnel, fostering a positive and high-performance work environment.
    • Conducted regular staff training sessions, coaching employees in customer service, sales techniques, and fitness program development.
    • Operations Management:
    • Oversaw the day-to-day operations of the gym, ensuring smooth facility maintenance, equipment upkeep, and adherence to safety protocols.
    • Developed and implemented efficient scheduling, cleaning, and maintenance routines to enhance member satisfaction.
    • Membership Growth and Retention:
    • Successfully increased membership sales by developing and executing marketing strategies, referral programs, and promotions.
    • Implemented retention initiatives such as member engagement events, fitness challenges, and personalized fitness plans, resulting in a improvement in member retention rates.
    • Financial Performance:
    • Managed budgetary responsibilities, controlling expenses while optimizing revenue streams, achieving 20% increase in profits Month over Month.
    • Conducted financial analysis, identifying opportunities for cost savings and revenue enhancements.
    • Customer Service and Member Engagement:
    • Maintained a high level of member satisfaction by actively engaging with members, addressing their concerns, and ensuring a welcoming and inclusive gym atmosphere.
    • Implemented feedback systems and surveys to gather member input, leading to improvements in facilities, services, and overall member experience.

Owner/Operator Public Figure Fitness Consultant

KnR Fitness LLC / Richard Neal Fitness
10.2012 - 06.2016
    • Review "publications" below to view National and International recognition.
    • Business Development and Management:
    • Founded and operated an independent traveling fitness consultancy business, offering personalized fitness training and consulting services to clients across the United States.
    • Developed and executed comprehensive business plans, including marketing strategies, client acquisition, and financial management.
    • Client Engagement and Personalized Training:
    • Built a diverse client base by offering tailored fitness programs, nutrition guidance, and wellness coaching to meet individual goals and needs.
    • Fostered strong client relationships, emphasizing communication, trust, and accountability, resulting in a 90% rate.
    • Travel Coordination and Logistics:
    • Effectively managed travel arrangements, including itinerary planning, transportation, and accommodation, to ensure seamless access to clients across various locations.
    • Achieved strong financial performance by consistently meeting or exceeding revenue targets, managing expenses, and implementing effective pricing strategies.
    • Implemented referral programs, client testimonials, and marketing campaigns to expand the client base and ensure a steady stream of new business.

Education

High School Diploma -

Portland High School
Portland, TN
05.2003

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker

Accomplishments

2016 Franchise General Manager of the year

2014 People Magazine "Half Their Size"

2013 Good morning America

2013 20/20 "people Half their size" Episode

2012 People Magazine "Half their size"

2012 Beachbody Grand prize winner $100,000



Certification

  • Driver's License
  • Certified Notary Public
  • Real Estate License

Publications

  • Of Sentimental Value Movie
  • Documentary - Revolution of Tennessee October 2013 A documentary trailer highlighting a weight loss revolution in my home state of Tennessee.
  • ABC's 20/20 Episode People "Half Their Size" January 2013 Special episode highlighting a few stories myself included.
  • Good Morning America "People Magazine Half Their Size" January 2013 For losing 242 pounds I was invited to attend GMA to promote the People Magazine "Half their size" issue.

Timeline

General Manager

TitleMax
06.2024 - Current

Physical Therapist - Patient Transport - Marketing Agent

Brevard Accident and Injury Clinics
01.2023 - 11.2023

Real Estate Sales Contracts Quality Assurance Officer

Holiday Inn Club Vacations
03.2021 - 02.2023

Owner/Operator

Clutter Busters
05.2020 - Current

Owner/Operator

Antiques, Collectibles Online Live Auctions
08.2018 - Current

Retail General Manager

Pet Supermarket
04.2018 - 01.2020

Area Manager

Workout Anytime
07.2016 - 04.2018

Owner/Operator Public Figure Fitness Consultant

KnR Fitness LLC / Richard Neal Fitness
10.2012 - 06.2016

High School Diploma -

Portland High School

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