Richard Negrillo
Rancho Santa Margarita,CA
Summary
Experienced Account Manager with 4+ years of experience in building and maintaining strong healthcare partner relationships. Developed training resources and communication materials to educate providers and drive workflow adoption. Successfully increased revenue and promoted growth through active pursuit of new referral sources. Created a custom orthotic program for active duty soldiers, resulting in over 100% revenue growth in the first year. Great communicator, adaptable, and self-motivated. Continuously seeking opportunities to leverage skills and expertise to drive success for employers.
Overview
16
16
years of professional experience
Work History
Account Manager
Military Medical Supplies
Anaheim, United States
08.2018 - 02.2023
- Owned and served as the primary point of contact for healthcare partner relationships
- Developed strong relationships with healthcare partners through regular check-ins, gathering feedback, and reviewing performance
- Created training resources and communication materials to educate providers and drive workflow adoption
- Ensured customer satisfaction by maintaining contact with existing referral sources through in-person visits, phone calls, and in-services
- Developed and implemented methods to increase revenue and promote growth
- Actively pursued new referral sources through networking, trade shows, cold calls, and follow-ups
- Listened to and resolved provider complaints regarding services and products
- Identify and pursue new business opportunities in the medical supplies market, such as government contracts and partnerships with healthcare organizations
- Identify and pursue new contracting opportunities with military healthcare facilities and organizations
- Collaborate with the sales team to identify and target potential new customers in the military healthcare sector.
Owner/Operator
Reliable Notaries, LLC
Rancho Santa Margarita, CA
03.2014 - 08.2018
- Managed day-to-day signings for Mortgage, Title, and Escrow Companies
- Established and nurtured client relationships through in-person meetings and consistent communication
- Provided customer service to notaries during and after-hours, addressing issues and questions
- Processed invoices, handled bank and deposit relationships
- Developed and enforced policies and procedures to enhance overall business operations
- Managed cash flow projections through QuickBooks online, running weekly reports.
Loan Processor
CashCall, Inc. – Mortgage Division
Anaheim, CA
03.2012 - 12.2013
- Verified, compiled, and typed application information for mortgage loans
- Recommended denial for loans not meeting standards
- Contacted credit bureaus and employers to verify information
- Typed loan application forms, processed requisitions and purchase orders for supplies and equipment
- Submitted mortgage loan application files for underwriting approval
- Recorded data on loan statuses and maintained computerized records
- Ensuring compliance with federal and state regulations regarding mortgage loans
- Assist loan officers in gathering necessary documentation and information from borrowers
- Review loan applications to ensure accuracy and completeness.
Buyer
California Medical Supplies / Military Medical Supplies
Anaheim, CA
01.2011 - 03.2012
- Provided timely purchase requisitions and orders for goods and services, with the authority to approve requisitions and select vendors for purchases under $5,000
- Secured inventory for stores, processed supplies requisitions, purchase orders, and invoices for payment
- Accepted deliveries, ensuring accuracy and evaluating merchandise conditions
- Maintained computerized inventory records, tabulating and recording data on inventory costs for cost-efficient supply management
- Interpreted purchasing policies, sought new vendors, and facilitated vendor relationships through frequent contacts
- Analyze market trends and conduct market research to identify new suppliers and negotiate competitive prices and terms for goods and services
- Identify cost-saving opportunities by researching and analyzing market trends, negotiating with vendors, and maintaining knowledge of current industry prices and rates
- Collaborate with the sales team to forecast demand and optimize inventory levels.
Purchasing Manager
California Medical Supplies / Military Medical Supplies
Anaheim, CA
01.2010 - 01.2011
- Maintained records of goods ordered and received, interviewed vendors, and processed requisitions and purchase orders
- Controlled purchasing department budgets and resolved vendor grievances and claims against suppliers
- Directed and coordinated activities of personnel engaged in buying, selling, and distributing materials, equipment, machinery, and supplies.
Warehouse Manager
California Medical Supplies / Military Medical Supplies
Anaheim, CA
07.2009 - 01.2010
- Managed all warehouse aspects, including inventory, personnel, and safety standards
- Tracked goods and their delivery dates, ensuring timely deliveries in coordination with logistic managers
- Oversaw warehouse accounts, maintaining organized and efficient operations
- Implement and manage a quality control system to ensure accuracy and completeness of inventory, ensuring that all products meet quality standards and comply with regulatory requirements
- Developed and implemented warehouse security measures to protect valuable inventory and prevent theft or damage
- Develop and implement a training program for warehouse staff to enhance their skills and improve efficiency in warehouse operations.
Call Center
Help Modify Now, Inc.
Newport Beach, CA
12.2008 - 06.2009
- Managed incoming calls efficiently
- Facilitated the seamless transfer of calls to Loan Agents
- Executed tasks related to copying and faxing loan documents
- Implement customer service strategies to improve customer satisfaction ratings and increase customer retention
- Monitor and evaluate call center performance metrics to identify areas for improvement and implement strategies to increase efficiency and customer satisfaction.
Sales Associate
Jacks Surf Shop
04.2007 - 07.2008
- Achieved sales targets by effectively promoting and selling products
- Ensured swift and efficient product sales transactions
- Generated detailed reports on product sales performance
- Conducted comparative analyses with rival products to identify areas for improvement
- Collaborated with the marketing department to enhance product pitching strategies
- Successfully met company-set targets
- Conducted research and surveys to gauge customer satisfaction
- Maintained a clean and organized sales floor to provide a positive shopping experience for customers.
Education
High School Diploma -
Newport Harbor High School
01.2004
B.A. - Business Management
Purdue Global University Online
01-2027
Skills
- Account Management
- Relationship Building
- Training and Education
- Customer Satisfaction
- Revenue Generation
- Sales
- Networking
- Cold Calling
- Complaint Resolution
- Customer Service
- Product Knowledge
- Market Research
- Task Execution
- High School Diploma
- Continuing College Degree
Affiliations
- Spending time with family traveling and eating
- Love to play Golf
- Watching Netflix Series
Timeline
Account Manager
Military Medical Supplies
08.2018 - 02.2023
Owner/Operator
Reliable Notaries, LLC
03.2014 - 08.2018
Loan Processor
CashCall, Inc. – Mortgage Division
03.2012 - 12.2013
Buyer
California Medical Supplies / Military Medical Supplies
01.2011 - 03.2012
Purchasing Manager
California Medical Supplies / Military Medical Supplies
01.2010 - 01.2011
Warehouse Manager
California Medical Supplies / Military Medical Supplies
07.2009 - 01.2010
Call Center
Help Modify Now, Inc.
12.2008 - 06.2009
Sales Associate
Jacks Surf Shop
04.2007 - 07.2008
High School Diploma -
Newport Harbor High School
B.A. - Business Management
Purdue Global University Online
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