Richard Nelson
Fort Worth,TX
Summary
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
5
5
years of professional experience
Work History
FC Associate
Amazon
02.2023 - Current
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Optimized product placement within the warehouse space according to demand patterns for improved accessibility during peak periods.
- Balanced workload distribution among team members effectively, fostering a collaborative work environment that maximized productivity.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
2nd Assistant Manager
QuikTrip
06.2022 - 11.2022
- Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Rotated merchandise and displays to feature new products and promotions.
- Orchestrated positive customer experiences by overseeing every area of night operations.
Manager
Taco Casa
04.2021 - 04.2022
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized and safe environment for employees and patrons.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Line Cook
Pizza Hut
04.2019 - 08.2019
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
Education
High School Diploma - High School Education
Mansfield High School
Mansfield, TX05.2019
Skills
- Managing Laborers
- Managing Cash Register
- Employee Coaching and Motivation
- Staff Management
- Scheduling and Coordinating
- Overseeing Employees
Timeline
FC Associate
Amazon
02.2023 - Current
2nd Assistant Manager
QuikTrip
06.2022 - 11.2022
Manager
Taco Casa
04.2021 - 04.2022
Line Cook
Pizza Hut
04.2019 - 08.2019
High School Diploma - High School Education
Mansfield High School
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