Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Richard Ness

Rapid City,SD

Summary

Accomplished Master Automotive Technician with a proven track record at Liberty Hyundai, excelling in advanced problem-solving and effective time management. Recognized for mentoring junior technicians and enhancing repair efficiency, while maintaining exceptional customer service standards. Committed to continuous learning and staying current with industry advancements.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Master Automotive Technician/Shop Foreman

Liberty Hyundai
09.2023 - Current
  • Diagnose and Repair vechicles right the first time
  • Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
  • Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
  • Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
  • Read and followed technical documentation to complete accurate repairs.
  • Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.

NISSAN Master Technician

Granite Nissan
09.2005 - 07.2023
  • Diagnosed and resolved complex mechanical issues using diagnostic tools and systems.
  • Collaborated with team members to streamline repair processes and increase efficiency.
  • Trained junior technicians on best practices for troubleshooting and repairs.
  • Stayed abreast of industry advancements by participating in ongoing training programs and obtaining relevant certifications.
  • Troubleshoot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.

Education

Associate Degree in Automotive Technology -

Western Dakota Tech
Rapid City, SD
05-2002

High School Diploma -

Steven High School
Rapid City, SD
05-2000

Skills

  • Effective time management
  • Effective problem resolution
  • Dedicated work ethic
  • Advanced problem-solving skills
  • Verbal and written communication
  • Proficient in task management
  • Strong attention to detail

Certification

  • ASE Master Technician
  • Master Certified with Nissan North America
  • Multiple areas with Hyundai

Timeline

Master Automotive Technician/Shop Foreman

Liberty Hyundai
09.2023 - Current

NISSAN Master Technician

Granite Nissan
09.2005 - 07.2023

Associate Degree in Automotive Technology -

Western Dakota Tech

High School Diploma -

Steven High School

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