Richard Neumann
Phoenix,AZ
Summary
Transformational delivery executive with 20 years of leadership in executing enterprise strategy within regulated healthcare and financial services. Established delivery operating models, led multidisciplinary teams, and governed technology portfolios to drive strategic initiatives and achieve measurable outcomes. Built a 73-person Strategic Delivery organization and an Enterprise Delivery Office to enhance project delivery, resource planning, and performance management. Managed $1.6B technology supplier portfolios, achieving significant savings through strategic sourcing and financial governance.
Overview
20
20
years of professional experience
Work History
Founder & CEO – Executive Advisory & Transformation
Neumann Consulting
01.2026 - Current
- Provide executive advisory and transformation leadership to CIO, CISO, and senior leadership teams, helping organizations translate technology strategy into priorities, operating models, governance structures, and execution plans.
- Translate enterprise strategy into execution by advising senior leaders on technology strategy, transformation priorities, portfolio governance, operating models, financial management, supplier strategy, and enterprise risk, converting complex strategic issues into actionable decisions and execution plans.
- Strengthen enterprise delivery accountability by designing governance frameworks, executive reporting, KPI/SLA structures, risk-management routines, and performance mechanisms that increase visibility into portfolio health, risks, issues, dependencies, and outcomes.
- Enable enterprise transformation by aligning technology investments, cybersecurity, cloud, infrastructure, digital initiatives, suppliers, and operating requirements with enterprise priorities, risk tolerances, and expected business outcomes.
- Improve decision support and operational efficiency by implementing AI-enabled solutions for contract review and third-party risk assessment, improving the speed and consistency of analysis supporting technology and supplier decisions.
- Drive cross-functional alignment by partnering across technology, cybersecurity, procurement, finance, legal, risk, and business leadership to resolve barriers and align stakeholders around strategic priorities.
Executive Leader, IT, Biomedical & Cybersecurity Strategic Delivery
Banner Health
01.2020 - 01.2026
- Built and led a 73-person Strategic Delivery organization supporting the CIO and CISO across Enterprise Delivery, IT PMO, Technology Strategy, Financial Management, Technology Sourcing & Procurement, Vendor Management, and M&A Integration.
- Created and led the Enterprise Delivery Office by establishing an end-to-end delivery operating model spanning initiative intake, portfolio assessment, prioritization, resource planning, project/program execution, performance management, governance, and executive reporting, creating a consistent enterprise approach to turning strategy into execution.
- Strengthened execution across a $1.3B annual IT portfolio by integrating delivery planning, financial management, cybersecurity, supplier risk, architecture, SDLC, and operational requirements into technology investment and prioritization decisions.
- Led the annual NIST Cybersecurity Framework assessment, coordinating enterprise evaluation of cybersecurity capabilities, identifying maturity and control gaps, and translating findings into prioritized remediation actions and executive risk reporting.
- Developed cybersecurity and technology board materials that translated risk posture, assessment results, investment priorities, program progress, and remediation requirements into executive-level decision support.
- Standardized enterprise delivery methodology and governance by defining and implementing project and program management practices, governance forums, stage gates, decision rights, escalation paths, performance measures, and execution routines across the organization.
- Improved portfolio prioritization and execution discipline by establishing structured intake and prioritization processes that evaluated initiatives against strategic alignment, business value, capacity, financial investment, dependencies, risk, and enterprise commitments, enabling leadership to make informed portfolio trade-off decisions.
- Strengthened delivery performance by establishing performance management practices for project and program managers, including delivery health, milestones, risks, issues, dependencies, resource requirements, and accountability, improving executive visibility into portfolio execution.
- Scaled enterprise delivery practices by integrating Agile, Waterfall, and hybrid project/program management methodologies across complex technology initiatives, tailoring delivery approaches to portfolio complexity while maintaining consistent governance and accountability.
- Established enterprise portfolio governance by creating executive operating reviews, portfolio reporting, KPIs, risk and issue escalation, dependency management, and decision-making routines that provided senior leaders with timely visibility into delivery health and barriers to execution.
- Led cross-functional portfolio execution by partnering with senior leaders across technology, cybersecurity, business functions, finance, architecture, procurement, and operations to align priorities, resolve enterprise-level barriers, manage dependencies, and drive strategic initiatives to completion.
- Governed $1B+ in annual technology sourcing and vendor spend, generating $150M+ in savings through vendor consolidation, contract optimization, strategic negotiation, and portfolio rationalization.
- Built organizational leadership capability by developing leaders and managing a multidisciplinary organization spanning delivery, PMO, strategy, financial management, sourcing, vendor management, and M&A integration.
- Enabled complex enterprise transformation by leading technology integration for M&A and joint ventures, coordinating portfolio priorities, delivery dependencies, suppliers, financial considerations, and operational requirements.
Founder & CEO – Management Consulting
Neumann Consulting
01.2018 - 01.2020
- Reduced technology costs by $20M+ annually by negotiating and rationalizing 100+ cybersecurity and infrastructure supplier contracts through strategic sourcing, supplier consolidation, commercial analysis, and contract optimization.
- Established enterprise sourcing & vendor management offices through design of operating models, governance structures, lifecycle processes, performance management, and executive reporting, enhancing accountability and visibility across technology supplier portfolios.
- Aligned technology delivery with supplier strategy by partnering with CIO/CISO leadership and cross-functional stakeholders to connect suppliers and investments to priorities in cybersecurity, cloud, infrastructure, digital modernization, and enterprise transformation.
- Enhanced supplier performance management via implementation of KPI scorecards, governance dashboards, supplier reviews, risk assessments, and executive reporting; improving visibility into supplier performance, risk, financial impact, and remediation needs.
- Provided consulting and transformation services to CommonSpirit Health and Banner Health CIO/CISO organizations.
Director, Global Supply Management – Third Party Lifecycle Management
American Express
01.2013 - 01.2018
- Improved third-party assessment efficiency by 18% and reduced costs $3M by designing and implementing a centralized sourcing, vendor management, third-party risk, and procurement governance model across the enterprise.
- Strengthened third-party risk management by integrating cybersecurity, compliance, privacy, financial, performance, sourcing, and operational requirements into supplier lifecycle governance, enhancing consistency and risk visibility across technology suppliers.
- Managed strategic technology suppliers across software, infrastructure, data, and managed services, evaluating capabilities, performance, contractual obligations, compliance, cybersecurity, and enterprise risk to support informed sourcing and portfolio decisions.
- Negotiated complex global technology contracts and MSP agreements with security, regulatory, financial, operational, performance, and risk requirements, enhancing commercial outcomes and governance effectiveness.
- Improved cross-functional execution by partnering with technology, information security, risk, finance, legal, compliance, and procurement leaders to resolve supplier issues, establish accountability, and align third-party decisions with enterprise priorities.
- Enabled technology transformation as Agile Product Owner for third-party risk, sourcing, and supplier lifecycle technology enhancements, translating business requirements into technology solutions and enhancing reporting capabilities.
- Strengthened executive portfolio visibility by developing supplier performance metrics and executive reporting covering risk, performance, financial impact, and lifecycle management.
- Led enterprise third-party lifecycle management, sourcing, procurement governance, and risk programs across technology, information security, compliance, privacy, finance, legal, and business functions.
- Integrated SDLC and third-party risk requirements into supplier lifecycle management by partnering with technology and information security teams to evaluate supplier capabilities, development practices, security controls, and lifecycle risk.
Director, IT Vendor & Business Management
American Express
01.2007 - 01.2013
- Generated $50M+ in annual savings by managing a $1.6B global IT supplier portfolio through strategic sourcing, complex negotiations, supplier optimization, category management, and commercial governance.
- Led global IT vendor management, strategic sourcing, financial governance, supplier performance, and business management for a $1.6B global IT supplier portfolio.
- Established enterprise supplier performance governance using KPIs, SLAs, supplier business reviews, escalation processes, and continuous-improvement practices that created measurable accountability across strategic technology partners.
- Integrated SDLC considerations into technology vendor management and sourcing decisions, aligning supplier capabilities with lifecycle requirements and enterprise technology priorities through collaboration with technology stakeholders.
- Enhanced executive decision-making by delivering comprehensive supplier, financial, performance, risk, and portfolio reporting that facilitated prioritization and informed strategic technology planning.
- Strengthened strategic technology partner management by establishing MSP governance, performance accountability, risk oversight, issue escalation, and executive operating reviews and improving management of complex outsourced technology services.
- Led a global 38-person organization, developing leaders and establishing operating discipline across vendor management, business management, financial governance, and strategic supplier activities.
- Advised executive leadership on outsourcing, technology investment, supplier strategy, financial considerations, operational risk, and long-term portfolio requirements, ensuring alignment of supplier strategy with enterprise priorities.
CORE LEADERSHIP CAPABILITIES
Enterprise Delivery Strategy & Operating Models | Portfolio Management | Program Management | Project Management | Enterprise PMO Leadership | Agile / Scrum / Waterfall / Hybrid Delivery | Strategic Initiative Execution | Portfolio Intake & Prioritization | Resource & Capacity Planning | Risk, Issue & Dependency Management | Delivery Governance | Executive Reporting & Decision Support | Delivery Metrics & Performance Management | Continuous Improvement | Cross-Functional Leadership | Executive Stakeholder Management | Organizational Leadership & Development | Financial Management & Investment Governance | Technology Transformation | Cybersecurity & Risk Governance | M&A Integration | Supplier & Third-Party Governance | Regulated Environments | KPI / SLA Governance
SELECTED EXECUTIVE IMPACT
- Enterprise Delivery: Created and led an Enterprise Delivery Office covering intake, prioritization, resource planning, project/program delivery, performance management, methodology, governance, and executive reporting.
- Organizational Leadership: Built and led a 73-person multidisciplinary Strategic Delivery organization supporting CIO/CISO leadership.
- Portfolio Governance: Governed $1B+ annual technology sourcing/vendor spend and supported a $1.3B annual IT portfolio.
- Financial Impact: Delivered $200M+ cumulative savings across technology supplier portfolios, including $150M+ at Banner Health and $50M+ annually at American Express.
- PMO & Delivery: Established enterprise delivery methodology, governance structures, portfolio intake/prioritization, performance management, and executive operating routines.
- Agile & Transformation: Scaled Agile, Waterfall, and hybrid delivery practices across complex technology initiatives.
- Risk & Dependencies: Integrated risk, issue, dependency, cybersecurity, SDLC, compliance, architecture, financial, and operational considerations into portfolio and delivery decisions.
- Executive Governance: Established portfolio reporting, KPIs, SLAs, scorecards, executive operating reviews, annual planning, and QBR governance.
- Regulated Environments: More than 20 years of leadership across highly regulated healthcare and financial services environments.
- Enterprise Change: Led technology integration and supplier rationalization supporting M&A and joint ventures.
- Emerging Technology: Implemented AI-enabled contract review and third-party risk assessment solutions and evaluated emerging technology through business value, risk, economics, governance, and enterprise-readiness lenses.
Timeline
Founder & CEO – Executive Advisory & Transformation
Neumann Consulting
01.2026 - Current
Executive Leader, IT, Biomedical & Cybersecurity Strategic Delivery
Banner Health
01.2020 - 01.2026
Founder & CEO – Management Consulting
Neumann Consulting
01.2018 - 01.2020
Director, Global Supply Management – Third Party Lifecycle Management
American Express
01.2013 - 01.2018
Director, IT Vendor & Business Management
American Express
01.2007 - 01.2013