Richard Newman
Summary
Service and results focused General Manager dedicated to delivering positive customer experiences promoting loyalty and repeat business. Orchestrates and creates an optimal cultural team environment maximizing utilization of resources that facilitates "Top Line" production and operational excellence; driving guest satisfaction and surpassing profit expectations. Solid leader with sound judgment, good planning abilities, interpersonal communication and motivational strengths.
Overview
27
27
years of professional experience
Work History
General Manager
Sonesta Suites Scottsdale Gainey Ranch
2003.01 - 2023.09
- As GM of this independent privately owned property evolved and elevated to create a a "Distinctively Different" unique upscale boutique experience.
- In 2018, guided the team through the sale and conversion from an independent property to a corporate owned and operated Sonesta Hotel.
- Developed and implemented sales, marketing and operating strategies to dominate market share, increase top line revenues, and maximize profitability.
- Developed and managed budget implementations
- Monitored financial performance, set budgets and controlled expenses to meet and exceed financial goals and long-term organizational growth.
- Maximized overall performance by coaching and mentoring personnel on management principles, industry practices, company guidelines and expectations, and performance/operational technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Sheraton Austin Hotel & Conference Center
1999.04 - 2001.05
- Developed and implemented strategies to increase top line revenues and maximize profitability.
- Maximized overall performance by coaching and mentoring personnel on management principles, industry practices, company guidelines and expectations, and performance/operational technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- As we all did back then, guided the property team through the horrific events of 9/11/2001; the immediate and longer term emotional and material impacts, and subsequent recovery efforts.
General Manager
Carefree Conference Resort
1997.05 - 1999.03
- Guided Team and property through completion of renovation and conversion to a unique Conference Resort in the International Conference Resorts portfolio.
- Developed and implemented strategies to drive top line sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
General Manager
Wyndham Palm Springs Resort
1997.01 - 1997.05
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
General Manager
Wyndham Bristol Place
1996.08 - 1997.12
- Directed conversion, re-branding, and renovation of this venerable independently owned and operated "Four Star" property.
- Maximized operational excellence mentoring personnel on core operational and cultural principles to create a a shared team vision.
- Implemented operational strategies and processes to effectively build customer and employee loyalty.
General Manager
Copley Plaza Hotel
1996.04 - 1996.08
- Special assignment as GM to oversee and ensure excellence in all aspects of property operations of "The Grand Dame" of Boston, through the pending sale and conversion from Wyndham to Fairmont.
Education
No Degree -
The College of New Jersey
Ewing Township, NJNo Degree - Center For Professional Development
Cornell University
Ithaca, NYSkills
- Team Leadership
- Interpersonal Skills
- Strategic Planning
- Operations Oversight
- P&L Management
- Quality Management
Accomplishments
2021 Sonesta Hotels & Resorts West Region Best GOP Percentage
2019 Sonesta Hotels & Resorts Overall Best Guest Service Score
Affiliations
Scottsdale Tourism Development Commission, Vice Chairperson 2021-2023
Scottsdale General Plan Citizen Review Committee, 2021
Valley Hotel & Resort Association, Board of Directors 2016-2020
Additional Information
I recently retired as of September 1, 2023. Apparently, I have a very low boredom tolerance level. I am not necessarily looking for a high level leadership position, but rather just the opportunity to be immersed in, and enjoy the unique, amazing, and exciting environment and vibe of a very special world class hotel. I know that in whatever position we mutually feel is a good fit for us both, I would contribute to the team as a most positive, energetic, and enthusiastic performance example.
Timeline
General Manager
Sonesta Suites Scottsdale Gainey Ranch
2003.01 - 2023.09
General Manager
Sheraton Austin Hotel & Conference Center
1999.04 - 2001.05
General Manager
Carefree Conference Resort
1997.05 - 1999.03
General Manager
Wyndham Palm Springs Resort
1997.01 - 1997.05
General Manager
Wyndham Bristol Place
1996.08 - 1997.12
General Manager
Copley Plaza Hotel
1996.04 - 1996.08
No Degree -
The College of New Jersey
No Degree - Center For Professional Development
Cornell University
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