Justine Nguyen
Santa Ana,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Motivational Supervisor with 3 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management.
Overview
13
13
years of professional experience
Work History
Technical Advisor Implants
Glidewell Dental Lab
Irvine, CA
11.2023 - Current
- Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
- Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
- Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
- Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
- Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
- Ensures customer retention and satisfaction.
- Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
- Makes outbound calls on cases that need assistance.
- Maintains a day to day professional relationship with dental technicians and managers.
- Follows-up on specific requests made by doctors on particular cases.
- Performs other related duties and projects as business needs require at direction of management.
Parts Specialist Supervisor
Glidewell Laboratories
Irvine, CA
07.2020 - 11.2023
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Established and enforced clear goals to keep employees working collaboratively.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Set specific goals for projects to measure progress and evaluate end results.
- Worked closely with human resources to support employee management and organizational planning.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Parts Specialist
Glidewell Laboratories
Irvine, CA
06.2015 - 06.2020
- Knowing basic knowledge of Implants replicas and Impression transfer copings.
- Assessed work for errors or compliance issues and made corrections and modifications when necessary.
- Improved knowledge and productivity through continuous education and learning from foreman and senior assemblers.
- Recognized by management for providing exceptional customer service.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Reviewed orders, instructions and prescriptions written by Doctors to complete work accurately.
Cashier
PetSmart.
Tustin, CA
08.2014 - 06.2016
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Answer phone calls in a timely matter and informed customers.
- Helped with purchases and signed customers up for rewards program.
Cashier
Yogurtland
Tustin, CA
07.2013 - 08.2014
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Key holder to the store; responsible for opening/closing tasks such as performing cleaning duties.
Education
Some College (No Degree) - Kinesiology
Santa Ana College
Santa Ana, CA2014
High School Diploma -
Tustin High School
Tustin, CA06.2012
Skills
- Problem-Solving Skills
- Critical Thinking
- Good Work Ethic
- Reliable & Trustworthy
- Organizational Skills
- Customer Service
- Friendly, Positive Attitude
- Team Building
- Team Mentoring
- Multicultural Team Leadership
- Team Coordination
- Experience in Leadership
- Supervision & Leadership
- Team Management
Timeline
Technical Advisor Implants
Glidewell Dental Lab
11.2023 - Current
Parts Specialist Supervisor
Glidewell Laboratories
07.2020 - 11.2023
Parts Specialist
Glidewell Laboratories
06.2015 - 06.2020
Cashier
PetSmart.
08.2014 - 06.2016
Cashier
Yogurtland
07.2013 - 08.2014
Some College (No Degree) - Kinesiology
Santa Ana College
High School Diploma -
Tustin High School