Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Richard N. Iwuagwu

Cleveland,OH

Summary

Performance focused sales professional with proven success in automobile sales, averaging $40K+ in monthly revenue. Proficient in customer relationship management, sales negotiations, and delivering tailored solutions that drive repeat business and client loyalty.

Overview

10
10
years of professional experience

Work History

Sales & Leasing

Brunswick Auto Mart
Brunswick, Ohio
03.2022 - Current
  • Consistently exceed goals with $40K+ average monthly gross sales.
  • Ranked among top performers by generating strong referral and repeat business.
  • Identify customer needs and deliver tailored solutions to drive sales and satisfaction.
  • Collaborate with finance team to secure competitive financing packages.
  • Maintain expert knowledge of 9 manufacturers, warranty programs, and technical specifications to educate buyers.
  • Build and maintain long-term customer relationships through service support, upgrades, and follow-up calls.
  • Leverage CRM software to track sales activities, customer interactions, and retention efforts.
  • Negotiate deals and warranty options that maximize value for both customers and dealership.
  • Prospected for new sales and leasing customers via telephone, email and direct mail.

Salesman/Purchaser/Sales Manager Trainee

North Coast Auto Mall
Bedford, Ohio
02.2017 - 03.2022
  • Closed sales by working within complex financial restrictions to create mutually beneficial agreements.
  • Customized solutions to meet individual customer needs and budget limitations.
  • Maintained in-depth knowledge of vehicle inventory, specifications, pricing, and market trends.
  • Purchased pre-owned vehicles directly from individual sellers, negotiating fair market values.
  • Analyzed market demands, costs, and company supply to optimize purchasing and sales strategies.
  • Selected for the Management Trainee Program in recognition of strong performance and leadership potential.

Front Office Manager

Marriot Hospitality Group
Beachwood, Ohio
09.2015 - 02.2017
  • Directed a team of 8+ staff across front desk, housekeeping, and bell services, ensuring smooth daily operations and outstanding guest service.
  • Boosted guest satisfaction scores by streamlining check-in/out processes and implementing staff training programs.
  • Reviewed and reconciled daily guest account transactions, maintaining 100% accuracy in night audit reporting.
  • Optimized scheduling, performance management, and coaching, improving team efficiency and reducing turnover.
  • Enforced corporate hospitality standards, driving consistent positive guest feedback and repeat business.

Education

Associates of Applied Business - Hospitality Management

Cuyahoga Community College
Cleveland, OH
05.2017

Skills

  • Customer relationship management
  • Sales negotiations
  • Market analysis
  • Team leadership
  • Effective communication
  • Problem solving
  • Attention to detail
  • Referral development

Volunteer Experience

  • St Brigid's Catholic Church, Refugee Counselor and fundraising coordinator, Manchester, United Kingdom, Spring 2017
  • Medwish Foundation, Volunteer, Cleveland, OH, Summer 2016 and 2017, Sorting and packing medical supplies for donation.
  • 22nd International AIDS conference, Organizer, Amsterdam, Netherlands, Summer 2018, Organizer of the global village space where delegates were able to share their research.

Timeline

Sales & Leasing

Brunswick Auto Mart
03.2022 - Current

Salesman/Purchaser/Sales Manager Trainee

North Coast Auto Mall
02.2017 - 03.2022

Front Office Manager

Marriot Hospitality Group
09.2015 - 02.2017

Associates of Applied Business - Hospitality Management

Cuyahoga Community College

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