Richard North III

• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Held one-on-one meetings with Account Recruiting Managers to identify fulfillment hurdles and offered insight into best strategy & approach.
• Facilitated business by implementing practical networking techniques.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Kept meticulous client notes and updated account information in company databases.
• Managed 3 Account Managers, 2 Recruiting Managers, 2 Delivery Coordinators, and 10 Recruiters.
• Managed $3.6 Million Dollar Operation. Very New Operation that Launched in Mid-July 2021.

Stats:

• Managed and Averaged 20 Accounts. Company required 12 account average.
• Company Rank 20 out of 512
• Region Rank 5 out of 141
• Office Rank 2 out of 17
• Divisional Office Rank 1 out of 7
• 4 Leadership Promotions within my Team
• 4 Time Contest/ President's Club Winner in Various Divisions/ lines of Business. (2 - Recruiting & 2 Business Development)

• Managed 8 Sales Reps throughout North Carolina.
• Team Goal: Write 16 Contracts per day. Exceeded numbers by 4 contracts per day. (120 Contracts per week)
• Team Metrics: $20K Average in Weekly Business
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Negotiated prices, terms of sales and service agreements.
• Attended monthly sales meetings and quarterly sales trainings.
• Trained new employees on customer service, money handling and organizing strategies.

• Managed 18 Sales Reps that covered Ohio & Texas Territories
• Prioritized and allocated valuable resources to meet business targets.
• Drove strategic improvements to enhance operational and organizational efficiencies.
• Established departmental performance goals and provided feedback for underperforming areas.
• Evaluated company documentation to verify alignment with regulatory requirements.
• Revamped operational plans to refocus staff and align processes with business objectives.
• Assisted with sales and marketing strategies to foster achievement of revenue goals.

• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Managed 25-40 Cases Weekly, with a 95% Cases resolution
• Set 10-20 meetings weekly with Physicians, Nurse Practitioners, Social Workers, and Patients to put together patient plans, strategies, and follow up action items.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Scheduled care plan meetings, managed pre-certifications and verified insurance coverage.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

• Identified healthcare resources and programs for patients unable to meet financial obligations.
• Contacted insurance providers to obtain key information regarding patient benefits and to submit documentation for accounts.
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• Liaised between patient, doctor and insurance provider to smooth claims processes.
• Educated clients on various financial matters and provided professional recommendations on payment arrangement opportunities, products and services based on individual needs.
• Ability to manage multiple priorities, demonstrate flexibility, meet deadlines without exception, and change in a timely and effective manner
• Strong organization and follow up skills with proven ability to multi-task in order to effectively handle frequent demands caused by deadlines and heavy workloads
• Overall knowledge base for the Physician Services Claims & Billing office experience with Medicare and Medicaid insurance filing procedures for inpatient and outpatient procedure.
• Reviewing Medicare and Medicaid laws