Summary
Overview
Work History
Education
Skills
Specific departments worked:
Timeline
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Richard Ochs

Auburn,NY

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Supportive Team Lead with 30 years of experience leading teams. Committed to proactive reorganization for optimized safety and efficiency.

Overview

30
30
years of professional experience

Work History

Team Lead

Wal-Mart Inc
09.1993 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Directed and supervised team of 12+ associates engaged in skills and customer service development.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Promoted high standards through personal example to help each member understand expected behaviors and standards.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

Education

Midlakes
Phelps NY
06.1988

Skills

  • Performing Evaluations
  • POS Transactions
  • Team Meetings
  • Guest Satisfaction
  • Workload Delegation
  • Task Monitoring
  • Overseeing Personnel
  • Leadership
  • Operational Efficiency and Safety
  • Profit and Loss Reporting
  • Complaint Resolution
  • Team Member Motivation
  • Performance Improvement
  • Workplace Safety

Specific departments worked:

Fresh areas , attended food safety courses. Was a Zone manager over all fresh areas of the store

Consumables areas- fast paced and freight heavy. Was a department head over several areas.

Homelines area- Was a Zone manager over housewares, hardware and Domestics areas

Hardlines- Ran lawn and  garden department for several years, experienced in checking in merchandise, running forklift and other power equipment, taking care of plants, setting displays for seasonal merchandise.

Currently a team lead over the electronics area of the store , supervising 6-8 associates. 

Timeline

Team Lead

Wal-Mart Inc
09.1993 - Current

Midlakes

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Richard Ochs