Richard O'Connor

• Promoted to this department due to lack of leadership.
• Worked closely with a team of roughly 20 team members
• Oversee execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for select GM areas of the store
• Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
• As a key carrier, I consistently have to follow all safe and secure training and processes of store opening and best practices.
• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
• Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, transitions, revisions, sales plans, sampling, promotions and price change
• Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way

• Got Promoted to Team Lead a little after two years of being a part of the team.
• Team consists of roughly 80-100 team members
• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard.
• Worked with HR leader to anticipate and address specific talent and staffing needs for each area of the business; this includes understanding guests’ needs and ensuring the right mix of experience, selling capabilities and product enthusiasm to deliver the right experience
• Assisted with training schedules through excel spreadsheets, payroll issues, and attendance conversations over team members with documentation on workday.
• Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
• Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement
• Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences through workday.
• Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
• Expect and enable team members to deliver orders efficiently and accurately to digital guests. WIth taking into account of demonstrating a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment

Duties; Cashiering, Guest Service, Online orders, etc.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Assisted with customer requests and answered questions to improve satisfaction.
• Identified needs of customers promptly and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Assisted in training new employees on shift operations.
• Provided exceptional customer service and maintained a positive attitude throughout the shift.
• Maintained an organized work environment by delegating tasks to staff as needed.
• Inspected food preparation areas to ensure proper sanitation standards were met at all times.
• Adhered to all health code regulations while preparing food items for customers.
• Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.

• Operated cash registers to process payments from customers.
• Maintained a clean and organized work area throughout shift.
• Collaborated with team members to maximize productivity and efficiency.
• Greeted customers upon entering the store with friendly demeanor.
• Provided customer service support to ensure satisfaction.