Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Richard Olin

Trenton,SC

Summary

Proven Service Technician with a track record of enhancing customer satisfaction and reducing equipment downtime at Arbon Equipment. Skilled in installation, repair, and preventive maintenance, complemented by exceptional problem-solving and customer service abilities. Demonstrated success in training peers and streamlining troubleshooting processes, significantly improving service efficiency and safety adherence.

Overview

34
34
years of professional experience
1
1
Certification

Work History

TTL/ Service Technician

Arbon Equipment
09.2000 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.

Lead Machine Operator

Dana Corporation
03.1991 - 11.1998
  • Implemented process improvements that led to reduced waste and increased output for the production line.
  • Collaborated with team members to achieve department goals and maintain high productivity standards.
  • Contributed to a safe working environment by enforcing safety rules and adhering to company policies at all times.
  • Assisted in scheduling preventative maintenance for machinery, resulting in fewer unexpected breakdowns.
  • Ensured smooth shift transitions through thorough communication with incoming Lead Operators regarding current status updates.
  • Maintained accurate records of machine performance and production data for analysis and reporting purposes.
  • Streamlined work order processing by developing an easy-to-use tracking system that expedited job completion times.
  • Supported continuous improvement initiatives by proactively identifying areas of potential improvement within the production process.
  • Trained new machine operators, ensuring adherence to safety protocols and efficient operation procedures.
  • Reduced machine downtime by promptly troubleshooting and resolving operational issues.
  • Demonstrated leadership skills as Lead Machine Operator, motivating team members to achieve peak performance levels consistently.
  • Played a key role in meeting daily production targets consistently by efficiently managing machine operations.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Used work instructions and measuring tools to check specifications of finished items.

Education

High School Diploma -

Lexington Hight School
Lexington South Carolina
1987

Skills

  • Installation and Repair
  • Attention to Detail
  • Preventive Maintenance
  • Troubleshooting ability
  • Customer Service
  • Work with Minimal Supervision
  • Valid Driver's License
  • Punctual and Reliable
  • Mechanical abilities
  • Troubleshooting skills
  • Flexible and Adaptable
  • Problem and Issue Resolution
  • OSHA Requirements
  • Equipment Troubleshooting
  • Professional and Courteous
  • Customer Relationship Management
  • Inventory Management
  • Electrical Systems
  • Safety Procedures Adherence
  • Document Management
  • Testing and evaluation
  • Project Management
  • Scheduling and Coordination
  • Technical Support
  • Work Documentation
  • Regulatory Compliance
  • Project Oversight
  • Commercial construction experience
  • Following safety practices
  • Problem-Solving
  • Task Prioritization
  • Safety Management
  • Multitasking
  • Teamwork and Collaboration
  • Organizational Skills
  • Active Listening
  • Time Management
  • Customer Relations
  • Excellent Communication
  • Computer Skills
  • Multitasking Abilities
  • Relationship Building
  • Decision-Making
  • Welding skills
  • Team building
  • Written Communication

Certification

OSHA 30 certified

Fork lift and aerial lift certified

Arbon master Tech certification

Additional Information

I’m a dedicated loyal and efficient individual with ambition to succeed. I’m detail oriented and always up to the challenge whatever the situation. I’m a team player and Self motivated and very Quick learner and Have the ability to make decisions in a timely manner,, safety oriented with every task.

Started at Arbon equipment as install technician and Advance to service technician and then to TTL.

One big accomplishment with Arbon was Project manager over Colgate Palmolive in Hodge, South Carolina. Worked with job superintendent and other contractors and install team to complete install of new equipment safely and months ahead of schedule.

Timeline

TTL/ Service Technician

Arbon Equipment
09.2000 - Current

Lead Machine Operator

Dana Corporation
03.1991 - 11.1998

High School Diploma -

Lexington Hight School

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Richard Olin